Apply on Kit Job: kitjob.ca/job/2fs8nb

Become a Bilingual Associate Manager in Claims, promoting service delivery excellence from a remote setting. Your leadership style will drive a high-performance culture within the team.
As a key figure in this role, you'll guide daily operations and manage a diverse team of specialists. You'll identify training needs, prioritize work, and collaborate with internal partners, all while maintaining a focus on customer satisfaction. Your bilingual communication will enhance relationships with clients, driving effective service and support.
Key Responsibilities:
• Lead and coach a customer-focused claims team
• Oversee daily operations and service-level adherence
• Identify team training needs and skill gaps
• Collaborate on projects and process improvements




• Ensure compliance with internal policies and customer expectations
Requirements:
• 5+ years in leadership roles in Claims or related fields
• Bilingual in French and English is mandatory
• Robust communication and problem-solving skills
• Experience in conflict management and staff mentoring
• Background in developing employees and fostering collaboration
Your leadership and bilingual capabilities will ensure the team's success in delivering exceptional customer service and maintaining high operational standards.
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Apply on Kit Job: kitjob.ca/job/2fs8nb

📌 Bilingual Associate Manager for Claims Leadership and Service Delivery (Toronto)
🏢 Manulife
📍 Toronto