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ADP is hiring a WorkForce Suite, Sr. Implementation Consultant

As a WorkForce Suite, Sr. Implementation Consultant, you will work to deliver our WorkForce Suite (Time, Absence, Scheduling, Integrations, etc.) in a way that solves the unique business challenges for each client.

You will spend your day working with project teams to ensure our suite of products is developed to comply with clients’ needs and are delivered successfully by configuring the software. A Senior (Technical) Implementation Consultant performs configuration, mapping, debugging, testing, and troubleshooting. You will continue to develop your skills in consulting, leadership, client relationships, and knowledge of our products by taking training courses and maintaining certifications.

To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. In person, over the phone, and in writing, your communication style is clear and easy for our clients to understand. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

What you’ll do (Responsibilities)

- Configuration of the WorkForce Suite (Time, Absence, Scheduling, Integrations, etc.) according to the client’s business requirements using various tools including scripting and logic.
- Lead and participate in business requirements gathering and refinement with the client through meetings and client workshops. This includes creating and maintaining the business requirement documents (BRD), noticeable use cases and process diagrams.
- Comprehension of the WorkForce Suite Product configuration requirements (i.e., correct naming conventions and how this impacts the database, customizing templates, troubleshoot settings, proper sequence of product setting and implementation).
- You will analyze existing systems, interface requirements, and business processes. You will incorporate new processes, tools, and approaches when recommending and implementing the WorkForce Suite solution.
- Understand the project scope and implementation approach while identifying and escalating out of scope requirements to key stakeholders.
- Guide complex issues including administrative and configuration challenges.
- Communicate roadblocks and seek out guidance in a timely manner.
- Create complex formulas that leverage mathematical and/or programming skills.
- Perform unit and system testing of configured application and ensure test cases pass as described by their requirements.
- Create exceptional onboarding experience for each product or service implementation. You'll help clients develop the skills and confidence to use our products with ease through your expertise and relationship-building.




- You will manage multiple projects simultaneously, ensuring timely delivery, quality, and customer satisfaction. You can identify and prioritize project tasks, allocate resources, and track progress against project milestones.

TO SUCCEED IN THIS ROLE (Requirements)

Education and Certifications:

- Post-secondary education or related business experience.
- IT certification or technical background.

- 4-6 years experience in WorkForce Management software implementations.
- Minimum 3-5 years experience with programming language, preferably JavaScript and/or SQL.
- Experience implementing or training on a packaged software system or highly complex internally developed application.
- Intermediate to advanced Microsoft Office skills with a strong emphasis on Excel.
- Understand waterfall and agile methodologies, frameworks, and practices in a services delivery role.
- Ability to work on multiple time-sensitive projects and follow-up items simultaneously.
- Familiarity with report writers, such as Crystal Reports, Cognos, Actuate, etc.
- Ability to travel up to 5-10%.

BONUS POINTS FOR THESE: Preferred Qualifications

- Strong comprehension of Workforce Software implementation principles and lifecycles.
- Demonstrates technical aptitude to learn quickly and adapts to new circumstances.
- Ability to work on a dynamic, client-focused team and establish excellent working relationships.
- Familiarity with or background in time and labour management.
- Experience providing application support for complex software systems.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN

- Focus on your mental health and well-being. We take care of one another and offer support for your well-being… because healthy associates are happy ones.
- Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
- Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
- Problem-solve. Shape the future of work with people you like.
- Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
- Go Global. With operations around the world, exciting new networking opportunities abound.
- Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

Compensation and Advantages





Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is CAD $81,500.00 - CAD $130,200.00 / Year.

*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

In Ontario and/or British Columbia (where applicable), the range shown represents the expected total compensation, including vacation pay and bonus at target. Although bonus has been calculated as part of the expected annual compensation for this role, bonus pay is based on several factors, including but not limited to business performance, individual annual performance, and company guidelines.

Diversity, Equity, Inclusion, and Equal Employment Opportunity at ADP

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP (French)

ADP affirme que l’inégalité nuit à nos associés, à nos clients et aux communautés que nous servons. Notre objectif est d'impacter un changement durable par nos actions. Ensemble, nous nous unissons pour l'égalité et l'équité. ADP est engagé à offrir des opportunités d'emploi égales, quelle que soit une caractéristique protégée, y compris la race, la couleur, les informations génétiques, la croyance, l'origine nationale, la religion, le sexe, l'orientation affective ou sexuelle, l'identité ou l'expression de genre, le statut d'aliénation légal, l'ascendance, l'âge, l'état matrimonial, ou le statut de vétéran protégé et ne discrimineront pas quelqu'un en raison d'un handicap. Nous soutenons un milieu de travail inclusif où les associés excellent en fonction de leurs mérites personnels, de leurs qualifications, de leur expérience, de leur capacité et de leurs performances au travail.

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