Apply on Kit Job: kitjob.ca/job/2fs8au

Desktop Support - Level 2

1 Year contract

Onsite 5 days a week in Brampton, ON

Your duties will also include account administration, software and hardware troubleshooting, diagnosing problems, installing software, creating end-user documentation, and other tasks associated with end-user readiness and support. You will provide computer support to all staff (Engineering, Administrative, Information Technology, etc.) within established service levels. Work is generally supervised and performed in accordance with established objectives and guidelines. Technical guidance is provided by the Team Lead or Manager. The Infrastructure Technology Analyst takes some independent actions regarding assigned work, with decisions typically made within established guidelines.

What You’ll Do:

• Act as a liaison with field service (external and internal) personnel to identify and resolve system hardware and software problems, and escalate or make recommendations to IT management as appropriate

• Provide support to ensure stable, reliable desktop systems to the user community across all offices

• Use the corporate Service Management tool to deliver Tier 2 technical and user support via telephone, email, and remote tools in a timely and courteous manner

• Enter, prioritize, and manage Incident and Service Request tickets, ensuring users receive timely updates





• Communicate clearly and effectively with end users using telephony and messaging tools

• Perform analysis, troubleshooting, and resolution of end-user technology issues (desktops, laptops, software, mobile devices, peripherals, access), escalating when required

• Conduct basic troubleshooting and investigation into network, server, storage, and enterprise application issues, escalating as needed

• Maintain knowledge and expertise in Microsoft Windows 10, Active Directory, SCCM, and Office 2016/O365 administration

• Continuously maintain and upgrade technical knowledge and capabilities

• Create and maintain department procedures, user guides, and support documentation

• Participate in technical testing and projects as directed

• Stay up to date with new technologies

What You Must Have:

• Must be able to obtain and hold security clearance at the Reliability Status level and pass security assessment for the Controlled Goods Program (CGP)

• Fluent in English

• Diploma or degree in a related field, with a minimum of 1 year of Deskside Support or Help Desk experience (in-person, email, and telephone), or equivalent combination of training and experience

• Typically, a Monday to Friday schedule

• Solid team player with a professional demeanor and ability to collaborate effectively

• Strong analytical and problem-solving skills with the ability to identify root causes

Apply on Kit Job: kitjob.ca/job/2fs8au

📌 Desktop Support Level 2 (Toronto)
🏢 TEEMA
📍 Toronto