Apply on Kit Job: kitjob.ca/job/2fs898

Drive client operations in a remote role as a Senior Manager. Lead support teams, manage technical incidents, and implement automation strategies to enhance client satisfaction.
As a Senior Manager, you will oversee daily client operations while ensuring incident management aligns with fintech compliance. This position demands a blend of technical expertise and client-facing diplomacy, requiring interaction with stakeholders and management of high-revenue accounts. You will champion AI-driven workflows to reduce costs while boosting efficiency in support services.
Key Responsibilities:
• Architect smart support layer using AI tools
• Act as primary operational partner for enterprise accounts
• Coordinate technical incident responses and RCAs




• Lead infrastructure modernization projects effectively
• Manage Client and Cardholder Support teams cohesively
Requirements:
• 8+ years in Client Operations or Success within Fintech
• Proven leadership in technical incident management
• Experience with high-tier account support
• Understanding of regulatory compliance in payments
• Success in infrastructure and migration projects
Elevate client support through operational excellence, leveraging technology and strategic leadership to foster remarkable client experiences.
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Apply on Kit Job: kitjob.ca/job/2fs898

📌 Client Operations & Support Manager (Toronto)
🏢 Berkeley Payments
📍 Toronto