Step into the role of Senior SaaS Product Support Specialist, providing unparalleled product support in a hybrid work setting. Your expertise will play a crucial part in troubleshooting, client training, and product enhancement.
With at least 5 years of experience in product support, preferably within a SaaS company, you will be instrumental in managing escalated support inquiries and collaborating with various teams to implement product improvements. Your commitment to continuous learning will help keep you at the forefront of industry developments.
Key Responsibilities:
• Address complex product support inquiries promptly
• Act as primary contact for critical support escalations
• Collaborate with product and engineering teams
• Develop comprehensive documentation for internal use
• Lead training sessions to empower clients
Requirements:
• 5+ years in a SaaS product support role
• Proficient in troubleshooting and problem resolution
• Familiarity with APIs and SQL is essential
• Robust communication and interpersonal abilities
• Bachelor’s degree or equivalent experience
Use your skills to enhance client engagement and satisfaction through effective support solutions in a flexible work environment.
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Apply on Kit Job: kitjob.ca/job/2fs80m
📌 Senior SaaS Product Support Specialist (Vancouver)
🏢 SOCi
📍 Vancouver
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