At KROON Electric, we specialize in delivering secure and reliable electrical solutions. We support critical infrastructure and complex commercial and industrial systems through expert construction, testing, maintenance, and commissioning services. Powered by BCES Global, we offer the strength of a growing North American organization while staying true to our local roots, technical excellence, and our people‑first culture.
WHAT WE OFFER
- 5% RRSP matching
- 100% employer paid health and dental benefits
- Career development and advancement opportunities
- Opportunities for travel throughout North America and Europe
WHAT WE NEED
We are seeking a Technical Product & Implementation Specialist to be the primary customer-facing expert responsible for leading product operations related to our SaaS platform. This role manages client onboarding, training, configuration, demonstrations, and front-line support. The Specialist plays a key role in customer success, ensuring users adopt and effectively utilize the platform.
WHAT YOU WILL DO
Platform Implementation & Configuration
- Lead full-cycle platform implementations for new clients.
- Configure client instances including procedures, asset classes, forms, and equipment setups.
- Maintain platform configuration standards and ensure consistency across accounts.
Customer Support & Success
- Serve as the primary point of contact for our platform users.
- Provide front-line customer support and troubleshoot user issues.
- Escalate platform bugs or technical issues to the development team when needed.
- Conduct software demonstrations for prospective clients.
- Support sales discussions by showcasing key platform workflows and capabilities.
Training & Onboarding
- Deliver user training sessions (remote or on-site).
- Develop onboarding materials and user guides.
- Support clients in adopting and optimizing use of the platform.
Product Feedback & Development
- Collect customer feedback and translate insights into feature requests.
- Collaborate with internal stakeholders and developers to enhance product functionality.
WHAT YOU BRING
- Background in Engineering Technology, Technical Support, SaaS implementation, or related field.
- Experience with client onboarding, software configuration, or customer support.
- Strong communication and presentation skills.
- Interest in electrical services and technical workflows.
- Ability to travel without restrictions.
- Fluent in both official languages considered is considered an asset.
This posting reflects an ACTIVE vacancy.
Starting at $65,000 per year (final offer depends on experience and qualifications). This role includes additional company benefits and employee perks.
KROON Electric does not use artificial intelligence (AI) to screen, assess, or select candidates in our hiring process. All applications are reviewed by our team.