Apply on Kit Job: kitjob.ca/job/2fs7bi

an IT Service Desk Specialist!

Reporting To Supervisor, IT Service Desk

Full-Time/Part time Full-time

Salary Range $52,440-$78,660

Posting Date April 1, 2026

Closing Date April 15, 2026

Hours Of Work 8:30 a.m. – 5:00 p.m.

Grade 6.4

Location Vancouver, BC – Great location! Steps away from the main public transit station

What We Offer Highly competitive compensation package which includes base salary, bonus, advantages, and career advancement opportunities!

The Opportunity Reporting to the Supervisor, the Helpdesk Support Specialist will be responsible for timely and efficient completion of helpdesk tickets providing support to a wide variety of hardware and software requests.

- Provide in person and over the phone support to on‑site and remote employees.
- Support computer hardware, laptop, mobile devices, telephone, printers, copiers, faxes.
- Support Windows 10 and 11, Microsoft Office, Internet Explorer, NTFS file system permissions and in‑house applications.
- Timely account creation and setup of new hires.
- Create and update technical documentation.
- Administer and maintain Print server and Print tracking software.
- Work with the network administration team, development teams and help implement new technology.
- Manage mobile device management.
- Provide call center support.
- Adhere to policies/procedures to ensure AML requirements are met, when applicable.

- Excellent analytical, problem‑solving, and troubleshooting abilities.
- Excellent verbal and written communication skills.
- Adaptability and learning new technologies and trends.
- Ability to work well in a team environment and independently.
- Shell scripting (nice to have but not required).
- Knowledge of Microsoft domain tools and software.
- College Diploma in a related field or 3+ years desktop/laptop support experience.
- In‑depth knowledge of Windows 7,



Windows 10 and Microsoft Office Suite and Microsoft Domain environment.

- Office environment.
- Periods of high volume with tight timelines.
- Long periods of stationary position/sitting.
- Prolonged periods of repetitive movement (i.e. using a keyboard and mouse).
- Long periods of time looking at a computer screen.
- Multi‑tasking may include speaking to customers on a telephone call while looking up information on a computer program.

- Competitive Compensation.
- Comprehensive benefits program (Health Spending Account, Maternity and Parental Leave Top Up).
- Extensive training programs to set our employees up for success.
- Modern office environment conducive to collaboration.
- Supportive teamwork culture.
- Opportunities to give back to the communities and work through events focused on a variety of charities.
- Ongoing social events throughout the year.

The Team You’ll Join Founded in 1988, First National is one of Canada’s largest non‑bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.

First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

We would like to thank all applications for their interest in this existing vacancy but only candidates selected for an interview will be contacted.

Equal Opportunity Employer Statement First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law. First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at should you need an accommodation at any point in the recruitment process.

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Apply on Kit Job: kitjob.ca/job/2fs7bi

📌 IT Service Desk Specialist (Vancouver)
🏢 First National Financial
📍 Vancouver