Apply on Kit Job: kitjob.ca/job/2fs79p

Job description:

- Status: Permanent, Full time
- Compensation: $ 45,000.00 annually
- Vacancy Disclosure: Existing vacancy
- Location: Toronto or Montreal (hybrid)
- Please answer all the pre-screening questions

VALUES:

WE WORK AS A TEAM with openness to the ideas and expectations of our colleagues, our customers and our client and supplier partners with a commitment to each other.

WE ARE PROFESSIONALS on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity.

WE GO BEYOND our responsibilities to our customers, our colleagues, society, and the environment.

Description: This hybrid position is for those who like variation in job responsibilities, switching between two departments on a seasonal basis. This dual opportunity requires and develops a variety of skills while engaging in sales activities during fall and winter then moving to customer service duties in spring and summer. The successful candidate will be responsible for sales administration tasks such as assisting with client contracts and product questions (fall) and for passenger on the road and post travel support (spring).

Responsibilities

- Proof client contracts, brochure text and operational procedures
- Load and maintain all applicable Control Sheet data in CCRS
- Respond to queries regarding itineraries, products, and services from clients
- Build relationships with clients
- Provide passenger assistance
- Respond to complaints post-travel
- Assist in the completion of any projects, as assigned




- Maintain a high level of Canadian Tourism product and geographical knowledge of Canada

Position Requirements:

- Effective oral & written communication in English and French is a must.
- Effective oral & written communication in Portuguese, Spanish, German and/or Italian is an asset.
- Post-Secondary School Education
- Tourism experience is an asset
- Must be able to work evenings and weekends during May to October
- Ability to work under pressure and multitask
- Robust attention to detail and autonomy
- Team spirit
- Dedicated to a high level of customer service
- Able to plan, organize and set priorities & manage processes

Jonview values diversity in the workplace and is committed to fostering employment equity by encouraging applications from the following designated groups: women, Aboriginal people, people with disabilities, and members of visible minorities. Jonview will work to accommodate people with disabilities throughout the recruitment and selection process. If you require a special arrangement, please contact us so that we can work together to adequately meet your needs. The use of the masculine in this document is for the sole purpose of simplifying the text.

Only successful candidates will be contacted.

AI Disclosure: We use AI-powered tools on job posting platforms to assist in the initial screening and ranking of applications based on job-related criteria. Final hiring decisions are made by human recruiters.

Apply on Kit Job: kitjob.ca/job/2fs79p

📌 Bilingual Inside Sales and Customer Service Agent (Ontario)
🏢 Jonview
📍 Ontario