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Work Location: Lethbridge, Alberta, Canada

Hours: 37.5

Line Of Business: Personal & Commercial Banking

Pay Details: 43,900 - 58,600 CAD

Job Description

At TD Canada Trust, the Personal Banking Associate operates as the frontline staff point of contact to build lasting relationships with customers, provide services, and promote products and solutions within the branch.

Typical Day

- Engage customers in day‑to‑day advice needs, service transactions, digital education, and problem resolution.
- Understand customer needs and guide them to the appropriate contact person, exercising good judgement in confidential matters.
- Build confidence in emerging digital banking trends by educating on mobile, ATM, and online banking.
- Support frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management.
- Recommend improvements to work practices, branch operations, and processes to enhance customer experience and achieve operational excellence.
- Participate in timely, accurate completion of business processes and procedures.
- Ensure documentation is accurate, reflects business intentions, and is consistent with regulations and TD’s Code of Conduct and Ethics.




- Help build a positive and equitable work environment by promoting team effectiveness and sharing industry knowledge.

Job Requirements

- High School diploma and/or 1+ years of relevant experience.
- Investment Funds Canada (IFC) or equivalent – post‑appointment within 6 months.
- Post‑secondary or undergraduate degree (preferred).
- Proficiency in using MS Office (Word, Excel, Outlook), branch software, and internet.
- Knowledge of banking solutions and processes to advise customers.
- A self‑starter who works independently with strong administration, organizational, planning and time‑management skills.
- A dynamic, diligent, and effective influencer with a can‑do attitude to handle multiple tasks and changing priorities.
- A strong communicator with established customer experience skills, effective written and verbal communication.

Fixed Term Contract: Oct 2026

Total Rewards Package

Base salary, variable compensation, health and well‑being perks, savings and retirement programs, paid time off, banking benefits, career development, and reward and recognition programs.

Language Requirement (Quebec Only): Sans Objet

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Apply on Kit Job: kitjob.ca/job/2fs6zu

📌 Personal Banking Associate (Lethbridge)
🏢 TD Securities
📍 Lethbridge