Apply on Kit Job: kitjob.ca/job/2fs6xk

Lead SMB customer relationships as a proactive Customer Success Manager. Drive platform engagement, ensure retention, and foster growth through strategic partnerships in a remote role.
You will manage and nurture a diverse portfolio of SMB accounts, acting as a trusted partner. Your primary focus will be on enhancing platform utilization, guiding impactful conversations, and spotting renewal opportunities. Through building deep relationships, you'll collaborate with Product and Marketing teams to inform development and share valuable insights.
Key Responsibilities:
• Manage the success of SMB customer accounts
• Lead strategic discussions and business reviews
• Promote platform adoption and growth initiatives




• Influence product development through cross-team collaboration
• Ensure high customer satisfaction and ongoing retention
Requirements:
• Minimum 1-year customer success or support experience
• Demonstrated ability to handle multiple accounts efficiently
• Robust verbal/written English communication skills
• High-level analytical and problem-solving skills
• Capacity to prioritize tasks with strict deadlines
Utilize your skills to foster SMB success and enhance their experience with our platform effectively.
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Apply on Kit Job: kitjob.ca/job/2fs6xk

📌 Customer Success Manager for SMBs: Engage Remotely and Impactfully (Toronto)
🏢 Riverside
📍 Toronto