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Work Location & Hours

Vancouver, British Columbia, Canada

37.5 hours per week

Line Of Business

Personal & Commercial Banking

Pay Details

$45,700 - $61,000 CAD

Department Overview

At TD Canada Trust, we are the frontline of TD Bank. We build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to our customers.

Job Description

Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including recent accounts, investment advice, and banking solutions.

Typical Day

- Engage customers in day‑to‑day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
- Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters
- Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking
- Support the frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management
- Recommend improvements to work practices,



branch operations and processes to enhance customer experience and achieve operational excellence
- Participate in the timely and accurate completion of business processes and procedures
- Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD’s Code of Conduct and Ethics
- Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives

Job Requirements

- High School diploma and/or 1+ years of relevant experience
- Investment Funds Canada (IFC) or equivalent – post‑appointment within 6 months
- Post‑secondary or undergraduate degree (in related field) preferred
- Proficiency in using MS Office (Word, Excel, Outlook), branch software and internet
- Knowledge of banking solutions and processes to advise customers
- A self‑starter who works independently in a dynamic work environment through strong administration, organizational, planning and time‑management skills
- A dynamic, diligent, and effective influencer with a can‑do attitude to exercise initiative and handle several tasks and changing priorities
- A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and internal teams in a courteous and effective manner

Language Requirement (Quebec Only)

Sans Objet

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Apply on Kit Job: kitjob.ca/job/2fs6nh

📌 Personal Banking Associate (Vancouver)
🏢 TD
📍 Vancouver