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Order Management & Quotation Coordinator - Industrial and Manufacturing

- Full time
- Grade: 07
- Employee Group: Permanent
- Global Region: North America
- Compensation: CAD 60,000 - CAD 75,000 yearly

John Crane, a business of Smiths Group, is a global leader in mission‑critical flow control solutions for energy and process industries.

SUMMARY OF ESSENTIAL FUNCTIONS

To assist John Crane Canada customers with all aspects of purchases and repairs of Mechanical Seals.

DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO

- Interacts with customers via telephone, fax, and email and outside sales representatives to provide recommendations on product applications, price quotations (after researching), resolve complaints, problems and handle emergency calls.
- Initiates and enters orders by interpreting customer requirements and drawings to compile bill of materials.
- Coordinates with the Engineering, Purchasing, Assembly, Manufacturing and Invoicing departments to discuss customer orders and requirements.
- Responsible for complete order management to ensure delivery commitments are met and to take appropriate action in the event of a delivery delay.




- Identifies returned materials and assists walk‑in customers as required.
- Maintains reference files of procedures, product lists, special pricing, quotes and other relevant data.
- Performs other duties as required.

EDUCATION / TRAINING

Mechanical Technologist/Technician College Diploma preferred.

EXPERIENCE

2 years of customer service related experience in a manufacturing setting.

KNOWLEDGE / SKILLS

- Ability to read detailed drawings and utilize measuring instruments
- Effective written and verbal communication skills

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. At no time during the hiring process will Smiths Group, nor any of our recruitment partners, ever request payment to enable participation – including, but not limited to, interviews or testing. Apply only through our career site.

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Apply on Kit Job: kitjob.ca/job/2fs6m2

📌 Order Management & Quotation Coordinator - Industrial and Manufacturing (Edmonton)
🏢 Smiths Group
📍 Edmonton