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* **Process & transformation -** Oversee and optimize business processes related to frontline platforms, taking full ownership from initiation to completion. Influence the evaluation, prioritization, and implementation of process changes across multiple channels. Identify systemic gaps in current operations, design improved future-state capabilities, and implement scalable solutions that enhance the employee experience and support organizational growth.* **Business architecture -** Ensure seamless integration of the organization’s technology systems, architecture, and business processes to support both day-to-day operations and long-term strategic priorities. Align technology initiatives with infrastructure requirements while developing strategies and solutions that prioritize employee experience, making work easier and more effective for staff and ensuring employees benefit from these improvements.* **Stakeholder management** - Build and maintain strong, trust‐based relationships across lines of business, with the ability to influence, negotiate, and align diverse stakeholders around shared transformation outcomes. Communicate with clarity and purpose, tailoring messages for all levels of the organization to ensure alignment across interconnected process, platform, and client experience initiatives.* **Insight‐driven problem solving -** Transform complex challenges into actionable, value-driven outcomes by adopting a strategic, forward-thinking approach. Analyze information thoroughly to uncover root causes and identify opportunities for improvement or growth beyond surface-level issues. Make evidence-based decisions using data analysis, market trends, and direct client or user feedback. Continuously challenge existing methods and processes to drive improvements, and demonstrate creativity by developing innovative solutions that deliver positive results.* **You can demonstrate 5 to 7 years of work experience** building consensus and influencing at the executive level, leading cross-functional teams,



and managing senior stakeholder relationships to achieve strategic objectives.* **Outcome‐driven and impact‐focused.** You are motivated by delivering results that matter. Measuring success not just by completion, but by the value created for clients, teams, and the business.* **You’re an influential connector.** You understand that transformation happens through relationships. You build strong networks, influence without authority, and inspire alignment and action across diverse stakeholder groups.* **You’re a forward‐looking strategic thinker.** You look beyond immediate needs to shape sustainable, future‐ready solutions. You proactively identify opportunities, challenge the status quo, and help define what’s possible for today and tomorrow.* **You act like an owner.** You thrive when you're empowered to take initiative, go above and beyond, and deliver results.* **You’re goal oriented.** You’re motivated by accomplishing your goals and delivering your best to make a difference.* **Values matter to you**. You bring your real self to work and you live our values - trust, teamwork, and accountability.**A transformation‐minded practitioner** **with 5 to 7 years of work experience** applying project management and process improvement methodologies to drive meaningful, scalable change. **It’s an asset** if you have a Lean Six Sigma and/or Change Management certification.**You can demonstrate 5 to 7 years of work experience** and proven track record in developing and implementing multi-year strategic plans and driving complex business initiatives, ideally within financial services or a related industry.



**It’s an asset** if you have AI tech or automation experiences and comfortable leveraging AI to optimize processes.* We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a perks program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.* Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.* We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.* CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact * CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.* You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.* We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.
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Apply on Kit Job: kitjob.ca/job/2fs6li

📌 Senior Manager, Frontline Platform Process Transformation (Toronto)
🏢 Canadian Imperial Bank of Commerce
📍 Toronto