Leverage technical and communication skills as an Implementation Support Specialist. Provide exemplary support and troubleshoot integration for a network of retail partners in a remote-first workplace.
As a Specialist I, you will be the primary support contact for retailers during their integration processes. Bring your technical prowess in eCommerce, project management, and client engagement while working alongside internal teams. Your role will significantly impact how well partners implement the solution, ensuring their success.
Key Responsibilities:
• Support merchants with marketing and accounting workflows
• Resolve technical integration issues for eCommerce platforms
• Implement new operational processes to boost efficiency
• Develop comprehensive technical documentation
• Engage stakeholders to define workflows across teams
Requirements:
• Bachelor’s degree or equivalent experience
• 1-3 years in Tech, eCommerce, or SaaS
• Strong project management and communication skills
• Ability to manage multiple assignments simultaneously
• Knowledge of HTML, Javascript, or APIs preferred
Drive successful integrations and enhance operational processes by utilizing your technical skills and supportive approach.
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