Apply on Kit Job: kitjob.ca/job/2fs59e

Part‑Time Customer Support Representative (3 Month Contract)

Duration of contract: 3 months

Location: Remote, must reside in and be available to work in Canada

Time per week: Looking for people who want flexible work. We expect employees to be available for a minimum of 10 hours per week.

Are you passionate about supporting customers and tackling tasks with finesse? The role is about creating a seamless experience for our customers. You have a detail oriented mindset, a passion for helping and you thrive in ensuring accuracy and consistency, turning routine tasks into a symphony of efficiency. If this sounds like you, the support team is looking for you.

You will:

- Diagnose issues customers are experiencing with Shakepay
- Communicate clearly and thoughtfully with our customers
- Have 1+ year of experience in customer support
- Have a thorough understanding of our products, features, and processes
- Collaborate with other team members to resolve customer inquiries
- Relay feedback about the customer’s experience to other teams
- Assist with KYC (account verification) requests
- Review documents submitted for customers to regain access to their account
- Demonstrate care and empathy while engaging with customers
- Engage with customers directly via chat and email
- Attend training sessions and other meetings with the customer support and operations teams
- Communicate and interact with other teams through Slack and Google Meet
- Approving e-Transfer accounts, replay pending e-Transfers
- Execute various types of actions to ensure the proper flow of crypto transactions




- Identify and elevate unusual account activity to the fraud or compliance teams

Schedule:

- We expect people in this role to be available for 20 hours per week for the first 4-6 weeks of the contract.
- After the first 4-6 weeks, we will offer shifts based on capacity needs
- You will be scheduled for a minimum of 8-12 hours per week
- More shifts will be available based on coverage and capacity needs

- Shifts may end as late as 12:00am EST

Actions you’ll take to help the customer:

- Helping with technical issues like 2FA, Mailgun, Twilio
- Assisting with KYC (account verification) requests
- Providing support to the customer
- Approving e-Transfer accounts, replay pending e-Transfers

Must have:

- 1+ years of experience in a customer support
- Adaptability to change
- Robust attention to detail
- Excellent written & verbal communication skills

Nice to have:

- Experience in other operational roles
- Bilingual
- Basic knowledge of digital currencies
- You shake every day!

Why join us?

- Help shape the future of money: Be part of a team that's revolutionizing financial services in Canada, one sat at a time.
- Impact millions: As cryptocurrency continues to gain traction, our potential for growth is massive. You can help us bring Shakepay and Bitcoin to all Canadians.
- Grow your career: We’re growing, and so can you! We have programs in place to encourage continuous learning, growth, and development.
- Ideas, not titles: We want the best ideas to make their way through, no matter where they come from.

Perks and benefits

- Remote-friendly : Work from anywhere in Canada, with optional access to our office spaces in Montreal and Toronto.
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Apply on Kit Job: kitjob.ca/job/2fs59e

📌 Part-Time Customer Support Representative (3 Month Contract) (Ottawa)
🏢 Crypto Pro Network
📍 Ottawa