Elevate client engagements as a ServiceNow Technical Consultant. Provide expert guidance in process modeling, automation, and documentation for diverse projects, fully remote within Canada.
This fully remote role focuses on supporting customers in ServiceNow implementations, with a primary emphasis on process definition and improvement. You will leverage extensive experience in web technologies and ITIL methodologies to advise on the best practices for configuring and customizing ServiceNow. Your contributions will include drafting user stories, training system administrators, and ensuring high-quality deliverables.
Key Responsibilities:
• Lead process definition and gap analysis workshops
• Guide customers in leveraging ServiceNow capabilities
• Draft detailed user stories and acceptance criteria
• Oversee technical delivery and solution quality
• Provide training to customers and sales support
Requirements:
• 5+ years of ServiceNow implementation experience
• 4+ years with web technologies like XML and CSS
• Robust knowledge of ITIL methodologies
• Excellent communication and organization skills
• Required ServiceNow certifications for various application areas
Transform client experiences by expertly guiding ServiceNow implementations and enhancing process automation across multiple projects.
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