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AKITU ONE is a modern and advanced cloud-based software developed in Canada through a brilliant partnership between dentists and software developers. The vision of AKITU ONE is to meet the needs of the growing and evolving dental field in North America.

We are the best at aiming to make the daily clinical and business tasks for dentists and their teams as effortless, smooth, and productive as possible through an improved and progressed user-friendly interface design.

About the Role

We’re looking for an experienced and customer-focused Senior Software Support Specialist to join our team. This role is ideal for someone who not only excels at solving technical issues whilst providing excellent customer service but is also interested in growing into a leadership position, with the opportunity to manage the support team in the future.

You’ll play a key role in supporting our customers, improving internal processes, and helping shape the future of our support function.

What You’ll Do

- Provide guidance, and technical support for our software products, most on first call resolution
- Act as an escalation point for the support team members
- Work closely with development to resolve bugs and improve the user experience
- Contribute to and maintain internal documentation and knowledge base articles
- Help define and improve support workflows, tools, and best practices
- Mentor junior support team members and provide guidance on technical and customer-facing challenges
- Assist in onboarding and training new hires
- Over time,



take on leadership responsibilities with the potential to manage the support team

What We’re Looking For

- 5+ years of experience in software support, technical support, or a similar role
- Strong troubleshooting skills
- Exceptional verbal and written communication skills
- Experience working with ticketing systems
- Ability to communicate technical concepts clearly to non-technical users
- Proven ability to handle escalations and high-priority issues with professionalism
- A proactive mindset with a passion for improving processes and customer experience
- Flexible, adapting to change, and a quick learner
- Previous experience mentoring or leading a small team
- Familiarity with SaaS environments and cloud platforms

Why Join Us?

- Opportunity to grow into a leadership role and shape the future of the support team
- Collaborative and supportive team environment
- Competitive compensation and benefits
- Flexible work environment
- Meaningful impact on both customer experience and product quality

What we offer:

- Opportunity to grow into a leadership role and shape the future of the support team
- Collaborative and supportive team environment
- Competitive compensation and benefits
- Flexible work environment
- Meaningful impact on both customer experience and product quality

• Salary starting from $60K

• Performance based Bonus Pay

Job Type: Full time

- Dental care

Work Location: Hybrid remote in Oakville, ON

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Apply on Kit Job: kitjob.ca/job/2fs4ho

📌 Senior Software Support Specialist (Oakville)
🏢 Akitu
📍 Oakville