Apply on Kit Job: kitjob.ca/job/2fs3qv

Lead the way in transforming IT as the Director of IT Experience. Spearhead the strategy for an engaging digital workplace while fostering high-level service and team performance.
As the Director, you will be integral in enhancing and managing the technology experience across the company. Your role includes overseeing the Service Desk, coordinating operational practices, and ensuring effective problem resolution. Focused on data-driven decisions, you will elevate service standards and develop robust training for your team.
Key Responsibilities:
• Define and direct the IT Experience strategy
• Manage Service Desk and Network Service operations
• Resolve issues through effective escalation management
• Use analytics to enhance service delivery




• Improve onboarding and offboarding tech integrations
Requirements:
• Bachelor’s degree in a relevant field, Master’s preferred
• 8–10 years in IT management and service desk leadership
• Proven strategic planning and execution skills
• Exceptional leadership and mentorship abilities
• High proficiency with Microsoft Cloud tools
Lead impactful IT strategies that enhance user experience and foster team excellence in an evolving digital landscape.
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Apply on Kit Job: kitjob.ca/job/2fs3qv

📌 Strategic IT Experience Director with a Focus on Operational Excellence (Toronto)
🏢 Tridel
📍 Toronto