Apply on Kit Job: kitjob.ca/job/2fs364

Lead a dedicated team in ensuring the stability and performance of critical SaaS applications. This hybrid role emphasizes continuous improvement, issue resolution, and user training for both internal teams and external partners.
As an Application Support Manager, you will oversee a team of specialists focused on delivering high-quality service. Your leadership will drive incident resolution, application lifecycle management, and process enhancements while collaborating with cross-functional teams. Contribute to vendor relationships and ensure user adoption of recent initiatives as part of an ongoing commitment to excellence.
Key Responsibilities:
• Manage escalated incident resolution and minimize business impact
• Ensure application stability through collaboration with IT teams




• Improve support processes for efficiency and quality
• Coach and develop Application Support Specialists
• Oversee user training and knowledge base management
Requirements:
• 7+ years in Application Support or IT Service Management
• 3+ years in a leadership role
• Experience with ServiceNow or similar tools
• Strong troubleshooting and vendor management skills
• Familiarity with healthcare or clinical environments preferred
Drive application performance and user satisfaction in this dynamic management role.
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Apply on Kit Job: kitjob.ca/job/2fs364

📌 Application Support Manager for SaaS (Brampton)
🏢 Dynacare
📍 Brampton