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As a trusted partner to advisors, at Manulife Bank, we deliver sophisticated lending solutions and financial strategies that don’t just grow wealth, they amplify it. Built on a foundation of excellence and driven by bold innovation, we empower advisors to deepen relationships, unlock potential, and redefine success for their clients. We’re looking for visionaries who understand where banking is headed; those who can blend the precision of complex financial products with the possibilities of cutting-edge technology. Join us and our growing team, and be part of a team where banking drives extraordinary outcomes.

As the Operational Risk Manager of RCSA & Operational Risk Events, you will drive the effectiveness of the Operational Risk Management (ORM) program by leading the end to end Risk & Control Self Assessments (RCSA) and supporting Operational Risk Events (OREs) lifecycle (capture, root cause, remediation, reporting). You will partner with business and technology teams to strengthen control environments, enhance risk insights, and ensure regulatory alignment. You’ll bring rigorous analysis, confident facilitation, and a passion for turning insights into durable risk reduction.

Position Responsibilities

- RCSA Facilitation
- Facilitate scoping, risk identification, inherent risk scoring, control design/effectiveness assessment, and residual risk evaluation.
- Facilitate workshops with process owners to validate risk taxonomy, operational control libraries, KRIs/metrics, and issue/corrective action plans.
- Challenge assessments with evidence: walkthroughs, sample testing, and data‑driven validation.

- Operational Risk Events (ORE)

- Support ORE intake, triage, impact assessment, root cause analysis (RCA) (e.g., 5 Whys, fishbone), and loss data capture.
- Ensure timely remediation plans, control enhancements, and closure validation; track aging and elevate where needed.
- Trend analysis on events, near‑misses, and external loss data to identify systemic risk themes and emerging risks.

- Metrics & Reporting

- Design and maintain KRIs/KCIs, dashboards, and risk appetite reporting.
- Translate technical risk findings into decision‑ready narratives and recommendations.

- Governance & Assurance

- Align to ORM policy/standards; support internal/external audit and regulatory inquiries.
- Coordinate with BCM/operational resilience and third‑party risk for integrated risk views.

- Continuous Improvement

- Drive control automation opportunities, data quality improvements, and RCSA/ORE process optimization.

Required Qualifications

- Bachelor’s degree in Business, Engineering, or a related field, or equivalent relevant experience.
- 5+ years in operational risk, internal controls, audit, or compliance within financial services (banking,



payments, insurance, asset management).
- Hands‑on RCSA execution including demonstrated control testing/walkthrough experience; familiarity with control design vs. operating effectiveness .
- Proven ability to facilitate workshops , challenge stakeholders, and write business friendly reports.
- Knowledge of ORM frameworks/standards and familiarity with OSFI expectations on operational risk, incident management, and resilience is a strong plus.
- Experience in Operational risk event lifecycle management (including RCA and remediation tracking).
- Solid analytical, problem‑solving, and decision‑making skills.
- Excellent communication and interpersonal abilities.
- Demonstrated ability to lead manage projects, and drive organizational change.
- Ability to work in a rapid‑paced environment and handle multiple priorities effectively.
- Experience with Governance Risk Control (GRC platforms (e.g., Archer) and BI tools (Power BI/Tableau).

Preferred Qualifications

- Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team

- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

マニュライフとジョン・ハンコックについて

マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 をご覧ください。

マニュライフは機会均等を是とする雇用主です

マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。 当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。

雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 までご連絡をお願いします。

Referenced Salary Location

Toronto, Ontario

Working Arrangement

ハイブリッド勤務

Salary range is expected to be between

$92,900.00 CAD - $142,900.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness perks, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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Apply on Kit Job: kitjob.ca/job/2fs2ru

📌 Operational Risk Manager (Toronto)
🏢 Manulife Financial
📍 Toronto