Enhance quality standards as a Bilingual Quality Analyst. Drive compliance, monitor processes, and support operational excellence in a remote work workplace for a variety of programs.
The role focuses on ensuring top-notch quality and compliance across virtual care initiatives. You’ll engage in operational audits, analyze performance data, and aid in coaching agents to uphold patient experience through effective quality monitoring. Collaboration with teams and leadership is essential to identify improvement opportunities and resolve service-related concerns.
Key Responsibilities:
• Oversee quality assurance for various care programs
• Conduct audits and document performance data
• Analyze and report quality incidents monthly
• Facilitate coaching sessions for agent development
• Create educational materials to support ongoing training
Requirements:
• Minimum 2 years in quality or customer support roles
• Bilingual in French and English
• Experience in a virtual work setting is an asset
• Basic proficiency in Microsoft Office Suite
• Familiarity with quality monitoring tools
Utilize your bilingual skills and quality monitoring expertise to impact patient care positively in a remote position.
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