Apply on Kit Job: kitjob.ca/job/2fs207

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Lead, you embody a whole-store mindset and are integral to supporting the Store Leadership team, playing a critical role in facilitating meaningful experiences for both customers and team members. You inform and energize our teams to do their best work and contribute to operational excellence.

Responsibilities

- Lead, act as a role model, mentor, and encourage customer engagement.
- Use Apple product and services expertise to drive customer engagement and sales, while building customer loyalty.
- Organize people and the sales floor workflow, including managing relevant communication to team members and leadership to optimize the customer experience.
- Make sure that sales strategy is effectively communicated to the team in a timely manner and executed in partnership with the leadership team.
- Energize, inform, and align team members on store performance goals, priorities, and communication.
- Attend to time-sensitive team member feedback, questions, and concerns, and **escalate** issues to Store Leadership as appropriate.
- Address operational needs of the store, such as opening and closing procedures, cash management, and overrides.
- Perform other tasks as needed,



including but not limited to providing customer service and support in other areas of the store.
- Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
- Demonstrate Apple's values of inclusion and diversity in daily activities.

Minimum Qualifications

- Available to work a schedule based on business needs that may include nights, weekends, and public holidays.
- Experience in retail or sales, or related work experience.
- Experience mentoring or leading others personally or professionally.
- Proficient in written and spoken English and French (required for Quebec-based roles; sign language supported).

Preferred Qualifications

- Ability to motivate others to achieve performance goals by fostering open dialog, collaboration, and recognition.
- Resolve conflict and settle differences in productive ways.
- Work in a fast-paced workplace and make timely decisions using analytics, experience, and judgment.
- Demonstrate excellent attention to detail and organization skills.
- Work autonomously and be willing to take initiative without close supervision.
- Drive results both individually and through enabling others by leading and collaborating.
- Allocate resources and adjust processes to provide an exceptional customer experience.
- Communicate effectively and tailor communication style to different audiences.

Experience in retail or sales; experience mentoring or leading others; bilingual proficiency in English and French required for Quebec location.

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Apply on Kit Job: kitjob.ca/job/2fs207

📌 CA-Lead (Pointe-Claire)
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