Elevate product quality as a Product Quality and Recovery Manager I. Lead and coach a team focused on enhancing customer experiences while ensuring compliance and sustainability in operations.
In this managerial role, you will oversee a team committed to prioritizing customer satisfaction and engagement. Your expertise will streamline product quality processes and recovery methods, ensuring products not only meet but exceed safety standards. You will establish effective practices to mitigate defects and recalled items, actively improving the customer's journey and fostering a culture of continuous improvement.
Key Responsibilities:
• Lead and develop the Product Quality & Recovery team
• Ensure compliance with product quality standards
• Create effective processes for customer engagement
• Implement strategies to enhance sustainability practices
• Set performance goals and action plans
Requirements:
• Minimum 5 years of relevant experience
• At least 1 year in a managerial role
• Robust focus on customer service
• Proven ability in coaching and team development
• Familiarity with sustainability principles
Drive product quality initiatives and enhance the customer experience through proactive leadership and innovative recovery strategies.
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Apply on Kit Job: kitjob.ca/job/2fs1w9
📌 Product Quality Manager for Customer Experience (Toronto)
🏢 IKEA
📍 Toronto
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