Apply on Kit Job: kitjob.ca/job/2fs1i3

Artificial Intelligence. Actual Impact. At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses.

We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people—you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart : trust by default, assume positive intent, and create space for different perspectives to thrive.

So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops.

About The Opportunity

As a Professional Services Resource Manager , you will be working with the Professional Services Leadership team to develop and implement capacity management strategies to maximize project throughput. You will manage the resource assignment workflow from pre-planning to post onboarding. You will partner with PS Leadership to balance resource utilization targets with project margin goals and employee skill development. Additionally, you will work with the PS Sales team to build and communicate forecasts in order to determine new or changing resource trends to ensure we have adequate resources and the right skills to meet customers needs.

Our ideal candidate will be very organized and data driven. Ultimately,



this person should have good communication and decision making skills with the ability to think creatively to resolve problems in order to utilize and balance resource allocations to meet project demands. As a part of a fast growing culture, this role will also be constantly looking for ways to improve processes for Docebo focusing on resource utilization.

What Success Looks Like

- Projects are staffed quickly and accurately with minimal delivery disruption.
- Resource utilization targets are consistently achieved while maintaining delivery quality.
- Leadership has clear, reliable visibility into capacity, demand, and staffing risks.
- Delivery timelines and project outcomes improve through better workforce alignment.
- Skills and capability tracking enables effective and efficient resource deployment.

Responsibilities

- Own the day-to-day resource allocation across our Professional Services engagements, ensuring projects are staffed quickly with appropriately skilled consultants or delivery partners.
- Partner with Professional Services Leadership and Sales to support pipeline planning and ensure resource availability aligns with upcoming project demand.
- Develop workforce plans by analyzing sales pipeline activities and historical delivery data to uncover hiring triggers.
- Analyze utilization trends and variance reports to provide weekly capacity advisories to leadership, flagging risks before they impact project delivery.
- Own the maintenance and evolution of the skills matrix/taxonomy, ensuring the organization is tracking the right competencies for future market demands.
- Architect and enforce resource management governance,



continuously optimizing workflows from pre-planning to delivery.
- Serve as the primary escalation point for managers for resource contention, negotiating trade-offs between competing high-priority projects to maximize overall organizational health.
- Work closely with department leaders to maintain relevant system data for employees and projects.

Education & Experience

- 3-5 years experience in resource management, services operations, workforce planning, or delivery operations within a SaaS or consulting environment.
- Robust understanding of Professional Services delivery models and project lifecycle practices.
- Experience supporting pipeline driven staffing and capacity planning.
- Strong analytical and reporting skills.
- Proven ability to manage competing priorities across multiple stakeholders and projects.
- Experience in either the LMS or HCM field a plus.
- Experience working with PSA tools such as Mavenlink (Kantata) or similar.

Preferred Experience

- Experience supporting global or distributed delivery teams.
- Familiarity with hybrid delivery models that include partner or outsourced services.
- Experience tracking services delivery metrics such as utilization, delivery timelines, and project quality indicators.

Our Total Rewards Philosophy

Recognizing and rewarding the outcomes and behaviours that shape the future of learning.

- Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success.
- Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well‑being.
- Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul.

Our Promise to You

Apply on Kit Job: kitjob.ca/job/2fs1i3

📌 Resource Planning Lead (Toronto)
🏢 Docebo
📍 Toronto