Enhance performance as a skilled Operations Manager overseeing a Contact Center. Drive sales-oriented processes, develop operational metrics, and foster a data-driven culture within a fulfillment team.
This managerial role emphasizes achieving revenue targets and improving operational efficiency. You will lead a team of Call Center professionals, providing insights that drive business strategy. Champion the use of data for decision-making, while managing key performance indicators to enhance customer satisfaction and reduce acquisition costs.
Key Responsibilities:
• Manage Call Center Team Leads and support staff
• Develop core Contact Center metrics for monitoring
• Analyze financial performance to optimize strategies
• Implement best practices for CRM/Telephony Systems
• Foster robust relationships with vendors and other units
Requirements:
• 7+ years management experience
• 5+ years in Contact Center operations
• Experience with cloud-based telephony systems
• Strong analytical and leadership skills
• Bilingual in English/French a plus
Shape a customer-focused culture and lead your team in enhancing service and operational efficiency.
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Apply on Kit Job: kitjob.ca/job/2fs17a
📌 Contact Center Operations Manager (Toronto)
🏢 MedicAlert Foundation Canada
📍 Toronto
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