Apply on Kit Job: kitjob.ca/job/2fs134

Operations, Support & Customer Engagement

• Participate in an engineering on call rotation (approximately 1 week every 4/5 weeks) to support production platforms.

• Act as an escalation point for complex customer issues, working closely with Level 2 support, infrastructure, and security teams to diagnose and resolve incidents.

• Communicate clearly with customers regarding issue status, root cause analysis, and resolution plans.

• Analyze trends in incidents and customer feedback to drive platform improvements, defect remediation, and preventive measures.

• Continuously review existing workflows and operational processes, recommending and implementing improvements to reliability, scalability, and security.

Required Qualifications

1. 6+ years of experience in software engineering, application development, or DevOps roles.

2. 3+ years of hands-on development experience with Python, with working knowledge of Java.

3. 3+ years of experience supporting Linux and/or Windows systems, including troubleshooting, shell scripting, and automation.

4. Strong proficiency with relational databases, preferably Microsoft SQL Server, and writing SQL queries.

5.



Solid understanding of networking fundamentals and experience working with load balancing technologies.

6. Proven ability to troubleshoot and resolve issues in complex, distributed systems.

Preferred Qualifications

1. Experience operating enterprise applications using Tomcat and Apache web servers.

2. Familiarity with modern application security concepts and authentication mechanisms (e.g., Kerberos, Mutual TLS, OAuth/OIDC, SAML).

3. Experience with build and dependency management tools such as Maven or Gradle.

4. Exposure to containerization and orchestration technologies (e.g., Podman, Kubernetes).

5. Experience building or supporting CI/CD pipelines, including tools such as Jenkins.

6. Comfort working in an Agile/Scrum workplace using tools such as Jira.

7. Experience with Ansible or similar automation and configuration management tools.

8. Knowledge of message queue or event driven technologies.

9. Familiar with Github/Copilot environment, proficient with Git-based version control and DevOps best practices.

10. Exposure to containerization technologies (e.g., Podman, Kubernetes).

Apply on Kit Job: kitjob.ca/job/2fs134

📌 Sr DevOps & Python Platform Engineering Specialist - laval
🏢 Open Systems Technologies
📍 Laval