Lead the investigation and resolution of shareholder queries as a Research Support Specialist. Take ownership of research cases and enhance customer interactions within a dynamic remote setting.
In this fully remote role, you will manage shareholder concerns, coordinating resolution across multiple internal teams. Your expertise in research and communication will ensure effective case management while identifying trends for process improvement. Strong analytical skills are crucial for excelling in this impactful position.
Key Responsibilities:
• Manage research cases with timely follow-ups
• Collaborate with internal teams for full resolution
• Prepare training recommendations and incident reports
• Participate in calibration sessions and analysis forums
Requirements:
• College diploma or university degree in business or finance
• Bilingual in English and French
• Proven experience in complex customer case handling
• Familiarity with Contact Centre processes and tools
• Strong verbal and written communication skills
Elevate the investor experience by ensuring prompt resolutions and enhancing operational effectiveness while working remotely in a vibrant team culture.
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Apply on Kit Job: kitjob.ca/job/2fs0w5
📌 Remote Research Support Specialist for Investor Experience Management (Ottawa)
🏢 TMX Group
📍 Ottawa
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