Transform customer support as a Senior Tier 2 Support Agent. Leverage your deep technical knowledge to resolve issues promptly in a thriving remote team setting.
In this role, you'll bring at least five years of customer support experience, ideally with a technical background. Your ability to solve complex problems will be key as you assist partners and users while engaging effectively with various internal teams. Join a supportive atmosphere that thrives on collaboration and communication.
Key Responsibilities:
• Provide fast, accurate support to clients and partners
• Troubleshoot and resolve technical issues efficiently
• Collaborate with Sales and Engineering teams
• Monitor live channels and maintain ticket accuracy
• Work towards achieving quality assurance targets
Requirements:
• Minimum of 5 years in customer support
• Technical expertise in relevant areas preferred
• College degree required; technical degree is a plus
• Excellent command of the English language is a must
• Reliable home computer and internet setup required
Contribute your technical acumen to elevate customer satisfaction while thriving in a collaborative, remote work workplace.
#J-18808-Ljbffr
Apply on Kit Job: kitjob.ca/job/2fs0nx
📌 Senior Tier 2 Support Agent with Technical Expertise (Mississauga)
🏢 Dialpad
📍 Mississauga
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.