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Overview

Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

At QFG, we have a culture of innovation where technology serves people—both our team and our customers. We see AI as a collaborative and transformative enabler, and we are seeking forward-thinking individuals who can effectively integrate it into their daily work. The ideal candidate will be a catalyst for change, helping us use AI to create a more efficient and rewarding employee experience while also developing cutting-edge solutions that delight and serve our customers. Join us in shaping a future where AI empowers our team to do their best work and helps us deliver unparalleled customer experiences.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.

What’s in it for you as an employee of QFG?

- Health & wellbeing resources and programs
- Paid vacation, personal, and sick days for work-life balance
- Competitive compensation and benefits packages
- Work-life balance in a hybrid environment with at least 3 days in office
- Growth opportunities and development opportunities
- Opportunities to contribute to community causes
- Work with diverse team members in an inclusive and collaborative environment

This job posting is for an existing vacancy.

Manager, Operational Risk Management – Role

The Manager, Operational Risk Management (ORM) plays a key role in maturing Questbank’s risk culture. Reporting to the Senior Manager, ORM, you will drive the end-to-end implementation and sustainment of the ORM framework,



ensuring all activities align with regulatory requirements and Questbank’s risk appetite.

As a critical member of the Second Line of Defense (2LoD), you will provide robust oversight, review, and challenge to First Line business units, ensuring operational risks are proactively identified, assessed, and mitigated across the organization. You will contribute to fortifying the 2nd Line of Defense to provide effective risk review and challenge of the 1st Line’s management of operational risk.

In this role, responsibilities include but are not limited to:

Responsibilities

- Advancing Questbank’s Operational Risk Program through a strategically developed roadmap, including the design and operationalization of an ORM framework, policy, standards, processes and tools to support operational resilience.
- Aligning ORM practices to regulatory requirements including OSFI E-21. Proactively anticipating regulatory changes that need to be reflected in compliance.
- Collaborating with the business to identify and assess operational risks.
- Supporting the business in reviewing the effectiveness of controls, mitigation strategies or improvement plans across Questbank.
- Supporting key stakeholders in developing risk scenarios to minimize future losses to Questbank.
- Working with ORM to identify, monitor and report on operational risk incidents, issues, trends and outcomes to leadership.
- Researching and sharing knowledge of the latest operational risk management and resiliency techniques and practices, including the use of proprietary tools and artificial intelligence.
- Championing alignment of ORM methodologies with other areas of risk and resilience, including business continuity, third party risk, fraud risk, IT & Cyber risk management.
- Managing the development of training and testing programs to provide assurance of operational resilience to key risks and threats.
- Developing strong working relationships across Questbank to identify emerging risks, material issues, and risk trends.

Qualifications

- Hold a University degree, preferably in a business, risk management or compliance discipline




- 3+ years of specialized ORM experience and 2+ years of experience in other risk disciplines (e.g. Cyber & IT Risk, Business Continuity, Enterprise Risk)
- Industry experience within financial services / fintech
- Experience within a second line risk function, preferably Operational Risk
- Creative thinker who has designed, implemented and operationalized custom end-to-end solutions
- Experience with operational risk management frameworks, tools including risk assessments, operational loss reporting and scenario testing
- Strong organizational skills with the ability to manage competing requirements
- Strong project management skills with the ability to manage and prioritize competing demands
- Ability to adapt to internal and external changes and deploy flexible approaches
- Proactive self-starter with the ability to work autonomously
- Team player who can contribute to high performing teams
- Ability to synthesize technical information and report clearly
- Proficient in Google Workspace (Docs, Slides, Forms and Sheets)
- Working knowledge of relevant risk areas including IT & Cyber, Business Continuity, Financial, Privacy, and Compliance
- Solid working knowledge of FI regulations (OSFI, CIRO, FCAC, etc.)
- Solid understanding of banking, mortgage and investment operations

Additional Kudos

- Hold a Professional risk designation (e.g., CRM, PRM) or equivalent certification

Compensation

- Base salary range: $105,000 - $120,000
- The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.

Apply

Sounds like you? Click below to apply! This is an environment where individuals are treated with dignity and respect. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.

Questrade Financial Group of Companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.

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Apply on Kit Job: kitjob.ca/job/2frzho

📌 Manager, Operational Risk Management (Toronto)
🏢 Questrade Financial Group
📍 Toronto