Exciting opportunity for a Customer Service Representative focused on inbound and outbound calls. Ensure outstanding customer experiences while being part of an engaging and supportive team.
In this position, you will act as the first point of contact, providing exceptional service to clients and resolving their queries. You will coordinate with internal teams, ensuring client needs are met seamlessly. Sales expertise and patience are key in delivering high-quality service and maintaining accurate communication throughout the process.
Key Responsibilities:
• Handle a high volume of inbound and outbound calls
• Address inquiries and escalate to internal departments
• Ensure satisfactory service standards through follow-ups
• Communicate effectively with clients and partners
• Assist in preparing documents and managing rush requests
Requirements:
• Minimum one year experience in customer service
• Legal assistant or mortgage administration education preferred
• Solid interpersonal and communication skills
• Detail-oriented with good problem-solving abilities
• Intermediate skills in Microsoft Office suite
Bring your passion for service excellence and thrive while elevating customer experiences.
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Apply on Kit Job: kitjob.ca/job/2frzfz
📌 Customer Service Representative: Inbound & Outbound Call Specialist (Oakville)
🏢 First American
📍 Oakville
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