Apply on Kit Job: kitjob.ca/job/2frzcw

Expand your career as a Customer Care Specialist focusing on legal and sensitive issues. Utilize analytical skills and empathy to handle complex cases while ensuring regulatory compliance.
This role requires solid problem-solving skills and 5+ years in customer relations or similar fields. Accountabilities include investigating complaints, maintaining documentation, and collaborating with legal teams and regulatory bodies. In addition, you will negotiate settlements and support legal counsel in pre-legal cases, ensuring all actions align with global policies and service standards.
Key Responsibilities:
• Investigate complex customer complaints per global guidelines
• Provide empathetic and compliant written responses




• Maintain documentation and coding in customer systems
• Collaborate with legal and regulatory teams
• Negotiate settlements within authority limits
Requirements:
• High school diploma required; bachelor's preferred
• 5+ years in customer relations or tourism
• Fluent in English and French; German a plus
• Expertise in customer service systems and travel policies
• Ability to work under pressure with strong communication
Drive meaningful customer interactions while managing legal complexities and ensuring satisfaction.
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Apply on Kit Job: kitjob.ca/job/2frzcw

📌 Customer Care Specialist for Legal Matters (Edmonton)
🏢 Deutsche Lufthansa
📍 Edmonton