Step into the role of a Technical Support Engineer and revolutionize client interactions with cutting-edge SaaS technology. Tackle complex challenges and assist users in a flexible hybrid working environment.
This position combines technical know-how with client engagement to ensure seamless interactions with our world-class automation platform. You’ll provide personalized support, collaborate with product teams, and enhance AI chatbot effectiveness. An understanding of web technologies and a knack for problem-solving are essential.
Key Responsibilities:
• Communicate effectively with clients via chat and phone
• Resolve inquiries from initial contact to final resolution
• Become knowledgeable about the platform’s features
• Work with product teams to improve user experience
• Train the AI chatbot to efficiently handle client queries
Requirements:
• 2-3 years in technical support or similar roles
• Basic knowledge of web development languages
• Experience with databases and RESTful APIs
• Excellent troubleshooting and communication skills
• Drive for continuous improvement and client success
Utilize your skills in a collaborative workplace that values your contributions and empowers our clients to achieve their goals.
#J-18808-Ljbffr
Apply on Kit Job: kitjob.ca/job/2frz3n
📌 Hands-On Technical Support Engineer for SaaS Client Experience (Vancouver)
🏢 Optix
📍 Vancouver
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.