Apply on Kit Job: kitjob.ca/job/2frz3a

Employee Services Consultant, Performance & Advice (Bilingual - French/English)

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Employee Services Consultant, Performance & Advice supports the delivery of HR Solutions by providing timely, accurate, and compliant advice to employees and People Leaders. This role is responsible for managing low‑risk employee relations inquiries and escalated issues not resolved within Employee Services, ensuring matters are handled within service level agreements and mitigated locally to reduce potential risk to the Bank.

Responsibilities

- Support the overall success of HR Solutions by executing individual goals, plans, and assigned initiatives aligned with GHRO objectives
- Assess the complexity of employee and manager inquiries, resolving low‑risk issues directly and escalating more complex or high‑risk cases to the appropriate ER teams in line with established risk assessment guidelines
- Act in an advisory capacity by providing guidance to employees and People Leaders on HR policies, procedures, and systems
- Promote and guide the use of HR self‑service tools and functionalities to support efficient issue resolution
- Manage and resolve low‑risk employee relations issues independently, ensuring alignment with Bank policies, local legislation, and compliance regulations
- Review and manage escalated Performance & Advice cases, assessing facts, risks, and appropriate actions while ensuring global consistency and avoiding precedent‑setting outcomes
- Communicate assessments, recommendations, and risks clearly, and coach People Leaders by directing them to appropriate tools, resources, and materials
- Maintain accurate, complete,



and timely documentation within ER case files until issues are fully resolved
- Independently manage the communication, tracking, and reporting of policy violations as part of targeted compliance initiatives
- Manage the communication, tracking, and reporting of emergency permit requests and hours‑of‑work policy violations, ensuring legislative compliance for hours worked in excess of 48
- Ensure consistent, positive client experiences by streamlining service delivery and identifying clear next steps for resolution
- Use knowledge management and case management systems effectively to respond to, document, and monitor inquiries
- Support high volumes of inquiries during cyclical events and project‑based work while meeting established service level agreements

Qualifications

- Bilingualism in English and French (spoken and written) is required
- Post‑secondary degree in Human Resources or pursuing education in a related field
- CHRP or CHRL designation considered an asset
- Deep understanding of Bank policies, procedures, and organizational complexity
- Solid knowledge of employee relations principles and HR practices across business lines and jurisdictions
- Sound judgment and strong problem‑solving skills
- Strong relationship management and interpersonal skills
- Demonstrated conflict resolution and alternative dispute resolution skills
- Exceptional written and verbal communication skills
- Proven ability to maintain confidentiality and handle sensitive matters with discretion
- Ability to manage multiple priorities, remain organized, and meet deadlines in a fast‑paced environment
- High attention to detail and accuracy
- Flexibility and adaptability in changing work environments
- Ability to operate independently with minimal day‑to‑day direction

Location(s): Canada : Ontario : Toronto

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Apply on Kit Job: kitjob.ca/job/2frz3a

📌 Employee Services Consultant, Performance & Advice (Bilingual - French/English) (Toronto)
🏢 Scotiabank
📍 Toronto