Drive application performance and incident resolution as a Digital Application Support Analyst. Focus on enhancing customer journeys through effective support of web and mobile banking platforms.
The Assistant will excel in managing incidents related to digital channels like mobile payments and online brokerage. You'll analyze and communicate key insights on customer sentiments while ensuring timely resolution of issues. Your liaison work with diverse teams will enable seamless collaboration in problem-solving.
Key Responsibilities:
• Champion customer-focused incident management
• Communicate Severity 1 incidents efficiently
• Document technical knowledge for effective support
• Collaborate with various internal and external stakeholders
• Drive reporting and analysis of incident trends
Requirements:
• Post-secondary education in technology or business
• Solid knowledge of incident management practices
• Experience with ServiceNow for task management
• Familiar with PowerBI and database management
• Proficient in cloud computing technologies
Shape customer interactions by improving the digital banking experience with proactive application support and innovative solutions.
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Apply on Kit Job: kitjob.ca/job/2frybe
📌 Digital Application Support Analyst - Hybrid Environment (Toronto)
🏢 Scotiabank
📍 Toronto
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