Lead visitor services with a focus on extraordinary guest experiences. Oversee operations, coach team leads, and ensure smooth service across multiple locations while cultivating a positive team culture.
As the Visitor Services Supervisor, you will manage daily operations in key areas, including the Zoo and Pavilion, to enhance visitor satisfaction. This leadership role balances frontline management and administrative duties to address guest feedback, train staff, and support effective communication. You'll be pivotal in operational efficiency through diligent oversight and a commitment to excellence.
Key Responsibilities:
• Coach Team Leads to ensure exemplary service
• Resolve escalated visitor complaints and inquiries
• Maintain up-to-date knowledge of events and programs
• Facilitate effective communication between shifts
• Assist with sales and daily operational tasks
Requirements:
• Solid background in customer service management
• Experience in hospitality or visitor services
• Proven leadership and team training abilities
• Knowledge of point-of-sale systems preferred
• Commitment to diversity and positive workplace culture
Drive exceptional customer experiences while managing diverse teams and enhancing operational effectiveness across visitor service locations.
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