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Fasken is a leading international business law and litigation firm. With over 900 lawyers and 1,100+ employees, we have offices in Vancouver, Surrey, Calgary, Tsuut’ina Nations, Toronto, Ottawa, Montréal, Québec City, London, and Johannesburg. We provide strategic and thoughtful advice in virtually all areas of business law to a broad range of clients including close to half of the Fortune 100 companies, corporate clients, government agencies, regulatory authorities, non-profit bodies and individual clients.Senior IT Process Analyst (IT Department) – Firm‑Wide Job Summary We are currently looking for a dynamic and experienced Senior IT Process Analyst to join the Firm‑Wide IT Department. This position will be responsible improving the Firm’s IT processes and workflows. They will collect and analyze data, create process documentation, and implement process improvement solutions. The Senior IT Process Analyst will collaborate with various stakeholders to identify process gaps, establish process standards, and develop best practices. This role will also monitor and evaluate the performance and effectiveness of IT processes and provide feedback and recommendations. The candidate will have a strong work ethic, be collaborative, professional, adaptable, positive and interested in their work.Work Environment As part of the Firm-wide IT team, this role can be located in any of the Canadian cities that Fasken has offices (Toronto, Ottawa, Montreal, Quebec City, Calgary, Tsuut’ina Nations, Vancouver, Surrey). This role will be hybrid with occasional requirements as per business needs for onsite office collaboration and support. The successful candidate must live in or around their regional office and be able to commute to the office as often as required. For Indigenous candidates interested in employment on‑reserve, there may be an opportunity at Fasken to do so at our Alberta office situated on Tsuut’ina Nation, west of Calgary. Such candidates are encouraged to speak to Human Resources during the interview process to obtain additional information.To Us, Success MeansHaving a strong client service approach – you’re ready, willing, and able to put our clients first and exceed their expectations.Caring about one another – you possess strong interpersonal skills and the ability to build harmonious working relationships within your immediate team, across other departments in the firm,



and the community.Working collaboratively – you’re a self starter who values working in a collaborative team based environment.Possessing exceptional communication skills (both verbal and written) when dealing with lawyers, clients, staff and third parties.Approaching your work with agility and the willingness to learn and utilise new technology.Being adaptable to changing priorities in a rapid‑paced environment while being organized and maintaining accuracy with a high attention to detail.Demonstrating strong research, investigative and problem solving skills with the ability to exercise judgement to resolve issues.Treating sensitive and confidential matters with discretion and diplomacy at all times.Primary ResponsibilitiesCollect and analyze data on IT processes and workflows.Create process documentation and diagrams using appropriate tools and techniques.Identify and prioritize process improvement opportunities and propose solutions.Implement process improvement solutions and monitor their impact and outcomes.Communicate and collaborate with IT staff, managers, and other stakeholders on process improvement initiatives.Provide training and support on new or revised processes and workflows.Evaluate and report on the performance and effectiveness of IT processes and workflows.Stay updated on the latest IT trends, technologies, and best practices.Required Knowledge And ExperienceBachelor’s Degree in IT, Computer Science, Engineering, or a related fieldCertificate in ITIL Foundation (3 or 4)Three (3)+ years of experience as an IT Process Analyst, Business Analyst, or similar roleKnowledge of IT processes, systems, and standardsProficiency in MS Office, Visio, and other process documentation toolsFamiliarity with ITIL, Agile, Lean, or other process improvement frameworksCandidates who do not meet all the listed requirements are still encouraged to apply, as diverse experiences and perspectives are valued.SupervisorThis role reports to the Senior Director, Information Technology Services.What We Offer Join our friendly,



collaborative and rewarding work environment where your professional development is supported, and your contributions are encouraged and valued. In a permanent full‑time role, we offer the following:A competitive total rewards and compensation packageFlexible medical and dental perks, including telemedicine servicesHybrid/remote work flexibilityShort and long term disability insuranceEmployee and family assistance program (EFAP)Group retirement savings plan with matching contributionsPaid vacation and sick daysPersonal daysWellness Subsidy and educational reimbursementMaternity/parental leave top upEmployee referral programOpportunities to give back to your community through Firm initiativesDiversity and Inclusion At Fasken we believe a diverse workplace comprises individuals with unique backgrounds, characteristics and qualities. An inclusive workplace creates an equitable environment where individuals are respected and where they are welcome. Fasken is committed to diversity and inclusion in all that we do.Accessibility and Accommodation It is important to our Firm that all its members, including those with disabilities, find our workplace to be welcoming and supportive. Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.Compensation The typical salary range for this position is$78,080 - $102,480annually; the base pay offered isbased on location and may vary depending on job‑related knowledge, skills, experience, internal and market equity.Background and Reference Checks Any offer of employment may be conditional upon full background checks including a criminal record check, a credit check, employment and educational verification.Your Application The successful candidate will be detail oriented, a team player and will have excellent organizational & communication skills, both written and oral and the ability to manage multiple tasks in a fast‑paced and superior client service environment. We provide a collegial work environment, competitive compensation and comprehensive perks package. Please submit your resume and cover letter in confidence through our candidate applicant portal on thank all candidates for applying, however, only qualified applicants will be contacted for an interview.NO AGENCIES, PLEASE #J-18808-Ljbffr

Apply on Kit Job: kitjob.ca/job/2fry7s

📌 Senior It Process Analyst (Quebec City)
🏢 Fasken
📍 Quebec City