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What is the opportunity? City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a US-based subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. This opportunity is within CNB’s Residential Lending division. This team is executing an exciting strategy to build an industry leading mortgage lending offering servicing US-based RBC clients. What will you do? Implement and support new software versions and new versions of systems software. This will include setting up software in development, QA, Production and DR environments. Provide technical assistance to projects. Manage application compliance activities (e.G. security assessments, access attestations, etc.). Incident and Problem Management including during and post-incident analysis. Researching and implementing new technology per project and support needs. Set-up and support of workflow and job scheduler software. Set-up, administration and support of interfaces and APIs. Middleware configuration, administration and support. Application environmental set-up, administration and support. SLA management and reporting for applications. Application support, issue management and escalation. Vendor, T&I and business user liaison. Disaster Recovery planning and participation in DR tests. Will understand how to set up, maintain and cutover to DR. May use specialist knowledge in one or several applications and supporting environment. Will understand application use and access. Will assist with the Technology Lifecycle Management Program for technology asset management. What do you need to succeed? Must-have:



Minimum 8 years of IT experience Minimum 5 years in Application Administration Minimum 5 years of experience with Microsoft Office, Project, and SharePoint. Knowledge of databases, hardware support, Cloud deployment and support and tools for application and systems administration. Nice to have: Knowledge of Windows and/or Linux/UNIX server operating systems and environments. Knowledge of scripting and script automation. Knowledge of SQL and/or Oracle databases. Ability to write SQL queries. Middleware knowledge (e.G. WebSphere, WebLogic, MQ) preferred. Interface, API, workflow and job controller setup and support experience preferred. What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Network and build lasting relationships with colleagues from diverse backgrounds from across North America. Leaders who support your development through coaching and learning opportunities. Work in a energetic, collaborative, progressive and highly performing team. Ability to make a difference and lasting impact. Enjoy a comfortable work environment with the option to dress casually. Job Skills Computer Operations, Customer Service, Enterprise Application Delivery,



Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software Additional Job Details Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: HUMAN RESOURCES & BMCC Job Type: Regular Pay Type: Salaried Posted Date: Application Deadline: Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above. Our Employment Opportunities: At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community: Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.Rbc.Com RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail. #J-18808-Ljbffr

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