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Position Overview

Manager, Addiction Services for the Addiction Community Support Services (ACSS) program, which comprises Concurrent Supportive Housing (CSH), Rapid Access Addiction Medicine (RAAM) Clinics, and Community Withdrawal Support Services (CWSS).

This is a contract position, from approximately May 16, 2026 to December 31, 2027. This is a full‑time position (37.5 hours per week). Schedule is generally Monday to Friday, daytime hours, with flexibility to meet program needs. Successful completion of a Police Records Check (Vulnerable Sector) required pre‑employment.

Key Responsibilities

- Lead, develop and support the Supervisors as well as their teams (staff, volunteers and students) working within assigned programs, including coaching and development, team dynamics, conflict management, etc.
- Responsible for all aspects of leading a team including recruitment, retention, training and onboarding, supervision, performance assessment, development and management.
- Ensure a physically and psychologically healthy work environment for all team members.
- Allocate staff, students, and volunteers based on the needs of each program and/or site.
- Manage program operation including program development and review, budget, allocation of resources, relationships with funders, community partners, staff and participant safety.
- Ensure program data collection is reliable and valid by completing audits of staff logs and running reports.
- Lead ongoing program evaluation and quality improvement, including program reviews and evaluation initiatives.
- Maintain high level proficiency in confidentiality in compliance with the Personal Health Information Protection Act (PHIPA).
- Create reports and proposals to support or source funding and manage financial functions.
- Oversee property management functions.
- Collaborate with partners and agencies to increase opportunities for innovation and positively affect outcomes.
- Represent House of Friendship at community development and neighborhood related meetings and forums.
- Lead community consultation and community leadership development initiatives.
- Maintain partnerships, presence at appropriate community tables/communities of practice.
- Assume on‑call responsibilities for after‑hours emergency crisis.
- Commit to service integration internally and externally.

Job Specific Knowledge/Skills





- Sensitivity to and knowledge of issues relating to all genders and marginalized populations.
- Strong leadership, team building, decision‑making and coaching skills.
- Experience with coaching and mentoring for personal growth, including conflict management.
- Commitment to training students, volunteers and new employees.
- Skill in building and maintaining productive relationships with staff, community partners, and funders.
- Calm problem‑solving in a fast‑paced, stressful environment.
- Passion for innovative approaches to addiction treatment settings.
- Knowledge of complementary therapies (preferred).
- Accurate and efficient documentation and computer data entry.
- Commitment to stage‑matched, strengths‑based, person‑centred psychotherapy services.
- Advanced knowledge of substance abuse and recovery issues.
- Knowledge of Ministry of Health and Long Term Care requirements.
- Knowledge of local community agencies and resources (asset).
- Commitment to ongoing professional development and training.
- Ability to accept and apply feedback and take initiative.
- Group facilitation and management skills.
- Familiarity with data collection tools used to set and monitor targets and support improvement.

Education / Experience

- University degree in Social Work, Counselling or related field.
- Professional registration in valuable standing as a Social Worker, Social Service Worker (OCSWSSW) or Registered Psychotherapist (CRPO).
- Minimum 3 years leadership experience, developing, leading and coaching a team.
- Knowledge of substances, problematic substance use, recovery‑oriented interventions and evidence‑informed practices, including Motivational Interviewing and Cognitive Behavioural Therapy.
- Experience with collaboration, program development and implementation.
- Experience providing clinical supervision.

Critical Skills

- Commitment to House of Friendship’s mission and values.
- Exemplary emotional intelligence, resilience, communication, conflict management and problem‑solving skills.
- Professional teamwork and relationship building with staff,



participants and community members.
- Ability to create and maintain a positive work environment and navigate change productively.
- Interest in working with diverse populations and sensitivity to their needs.
- Strong intercultural competency and diplomatic sensitivity in a diverse workplace.
- Commitment to anti‑racism, anti‑oppression and trauma‑informed approaches.
- Dependability, professionalism, flexibility, teamwork and positive attitude.
- Respectful and supportive approach to people with physical and/or cognitive disabilities, addictions, mental health and other life challenges.
- Excellent project, timeline and deadline management skills, including logistics, planning and detailed record keeping.
- Creative problem‑solving and innovative initiative.
- Change agent contribution to continuous improvement and change initiatives.

Compensation

Grade: 6 (Manager I) – Minimum $34.62, Mid $39.36, Max $44.09 per hour.

Time off includes vacation pay and 2 personal days per year.

Employee & Family Assistance Program.

Working Conditions

- Generally daytime hours with pre‑planned evening and weekend hours to support 24/7 operation as needed.
- On‑call 24/7 for program leadership and direction during crisis.
- Intensive contact with program participants.
- Encountering participants at program sites under the influence of alcohol or other drugs, and/or experiencing symptoms of mental illness.
- Travel within Waterloo Region and Wellington County required for some programs.

EEO Statement

House of Friendship supports justice, equity, diversity, and inclusion in our workplace. We strive to be a workplace free of harassment and discrimination and are committed to removing barriers and creating an inclusive environment. We aspire to be anti‑racist and anti‑oppressive so that our team and community can truly belong and thrive.

We invite applications from all qualified candidates and actively encourage applications from members of groups with historical or current barriers to employment, including Indigenous Peoples, racialised groups, persons with disabilities, women, and the 2SLGBTQIA+ community.

If you require accommodations to participate fully at any stage in the recruitment process, please let us know so we can discuss accommodation options. Accommodations will be provided upon request.

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Apply on Kit Job: kitjob.ca/job/2frxqj

📌 Manager, Addiction Services (ACSS) (Kitchener)
🏢 House of Friendship of Kitchener
📍 Kitchener