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As a Configurations Technician Lead, you will be part of our Modern Workspace Configurations Services Team and play a vital role in ensuring our clients receive a best‑in‑class endpoint imaging experience.

What you’ll do

Responsibilities

- Work onsite at CDW’s configuration and warehouse facility located within Mississauga.
- Provide guidance and work direction to assigned team members as needed.
- Be detailed‑oriented and deliver quality work based on precision workmanship.
- Support a team-oriented and sales‑oriented team environment.
- Meet daily production targets as assigned by the Configurations Management Team.
- Exhibit flexibility and the ability to meet deadlines.
- Configure and provision endpoint devices utilizing current and future endpoint management technologies as required by clients.
- Follow documented procedures outlined in CDW’s Quality Management System.
- Deliver a productive and high‑quality configuration service experience to all customer end users.
- Contribute to team innovation through ideas for process improvement and efficiency.
- Build and manage required hardware images across supported PC platforms.
- Develop, implement, and/or participate in the creation and maintenance of knowledge base articles and documentation for configuration services use, and provide recommendations for improvements.
- Be available to work rotating schedules if needed, which may include evenings, weekends, and holidays. Advanced notice will be provided if required.
- Maintain a positive and collaborative attitude with all coworkers and customers.
- Document all problems and solutions in the ITSM platform (ServiceNow).




- Participate in projects and other initiatives as requested by your supervisor.
- Build relationships with customers.
- Provide training and advice to users, both in response to identified difficulties and to share tips for optimal computer operation.

What you need to succeed

Must‑have

- Exceptional customer service and interpersonal skills, with a focus on rapport‑building.
- 5+ years of configuration services or other end‑user device support operations experience.
- Experience using technology platforms such as SCCM, Intune, MDT, and other imaging technologies.
- Ability to clearly communicate in verbal and written formats.
- Proven analytical and problem‑solving abilities.
- Ability to effectively prioritize and execute tasks in a fast‑paced environment.
- Experience working in a team‑oriented, collaborative environment.
- Ability to get up to speed with the organization quickly.
- Ability to remain calm in a fast‑paced work environment.
- Diligence to adhere to pre‑defined service level agreements.
- Ability to occasionally work outside regular business hours with advanced notice required.
- Lift up to 50 lbs, with or without assistance, on occasion.
- Lift up to 20 lbs unassisted on a regular basis.

Pay range: $56,000 - $79,400, depending on experience and skill set.

Current Opening: This posting reflects a currently available position within our organization for which we are actively recruiting.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

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Apply on Kit Job: kitjob.ca/job/2frxhi

📌 Configuration Lead Role (Toronto)
🏢 CDW Canada
📍 Toronto