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Pharma Medica Research (PMRI) Inc. is a Contract Research Organization that strives for innovation and original solutions in a highly regulated and competitive industry. If your career goals align with innovation and original thinking you will be the perfect candidate to be part of an inclusive, adaptable, and forward-thinking organization. Our reputation for delivering high quality research is outstanding. At PMRI we are committed to making a difference in healthcare and people’s lives. Come join our team!

We're currently looking for a IT Helpdesk Administrator to join our team!

The IT Helpdesk administrator position is responsible for supporting users, maintaining all hardware and software respecting the Pharma Medica Research Inc (PMRI) standard operating procedures (SOPs). The IT Helpdesk administrator reports to the Manager, IT.

Duties and Responsibilities

- Manage the Help Desk as the primary point of contact for all IT support inquiries, providing initial troubleshooting and assistance.
- Provide support for hardware, peripherals, and network access.
- Assist users with office productivity applications and other assigned software, offering guidance and troubleshooting as needed.
- Research various problems to provide appropriate responses to end users, be able to do basic troubleshooting and assist users through simple procedures.
- Monitor voice mail, e-mail, messages, and related information for support inquiries. Coordinate and maintain a log of request activities of the Help Desk, be able to prioritize service requests according to importance, i.e., emergency, immediate, high priority, moderate, general or suggestion.
- Administer computer accounts, manage user access, and handle password-related issues to maintain security and functionality.
- Manage the inventory of IT assets, including hardware, software, and licenses, and handle requisitions, purchase orders, and asset tagging.
- Generate requisitions,



purchase orders, receiving, and asset tags, forwarding all appropriate information to the accounts payable office.
- Provide on-site IT support during clinical trials, collaborate with other departments to ensure IT infrastructure supports LAB and clinical activities, and serve as a backup for related IT services.
- Develop, document, and maintain Standard Operating Procedures (SOPs) and IT processes, ensuring consistency and regulatory compliance.
- Manage and support Office 365 environments, including email, collaboration tools, and user accounts, ensuring secure and effective communication within the organization.
- Administer Microsoft Intune for device management, ensuring all endpoints are secure and compliant with organizational policies.
- Manage SharePoint sites, including permissions, site creation, and content management, ensuring that research teams have secure and efficient access to necessary resources.
- Other duties as required.

Requirements:

- Degree in Information Technology or related field
- Two years IT support
- Team player
- Excellent verbal and written communications skills
- Ability to work closely with all departments and personnel to ensure all computer technology needs and requirements are achieved

We offer:

- Competitive compensation plan
- Mentorship Opportunities
- A benefit plan that is fully paid for by PMRI, including healthcare, dentalcare, vision care, LTD, Life Insurance, AD&D;, along with a Health Spending and Wellness Spending Accounts and a voluntary RRSP Contribution Plan
- Opportunities for advancement and career progression
- A generous Employee Milestones Awards Program
- Corporate Discounts Program
- Learning Support Programs
- Friendly atmosphere, culture of learning

Please note all applications must be eligible to work within Canada.

PMRI is an Equal Opportunity Employer; promoting accessibility and inclusivity at work and offering accommodation for applicants as required and requested.

Apply on Kit Job: kitjob.ca/job/2frxga

📌 IT Help Desk Administrator (Toronto)
🏢 Pharma Medica Research
📍 Toronto