Apply on Kit Job: kitjob.ca/job/2frx9o

Lead a supportive team providing exceptional hybrid customer support. Focus on technical incident response while driving operational excellence to enhance customer experiences and satisfaction levels.
In this managerial role, guide a diverse team of customer support specialists in delivering technical and user enablement services. Your responsibilities include ensuring SLA compliance, tracking adoption metrics, and overseeing team performance. You will handle escalations and promote proactive customer initiatives for public safety software systems.
Key Responsibilities:
• Lead a team of 5-15 support specialists
• Drive performance across SLA targets and customer satisfaction
• Manage daily operations including ticket queues and training schedules




• Conduct performance reviews and career development planning
• Implement process improvements for customer enablement
Requirements:
• Bachelor’s degree in relevant field
• 6-8+ years in customer support, 2+ years in management
• Experience with public safety software preferred
• Robust technical foundation and customer engagement skills
• Proficiency with support ticketing systems and customer success platforms
Your impact will shape how community safety is enhanced through customer support and team development.
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Apply on Kit Job: kitjob.ca/job/2frx9o

📌 Manager of Customer Support Excellence (Toronto)
🏢 Versaterm
📍 Toronto