Customer-Focused Technician for Advanced Network Services (Montreal)

Customer-Focused Technician for Advanced Network Services (Montreal)

17 Apr
|
Bell Canada
|
Montreal

17 Apr

Bell Canada

Montreal

Step into the role of a Customer-Focused Technician, ensuring seamless network services and high-quality experiences for users. Work remotely to troubleshoot, install, and maintain network connections for varied clientele.
As a part of the Field Services team, you will enhance customer engagement by effectively managing service tickets and offering outstanding technical support. Your ability to communicate clearly, partner with internal teams, and respond swiftly to challenges will be critical in delivering exceptional service. This full-time position holds the potential for significant contributions in building a better connected future.
Key Responsibilities:
• Oversee network equipment surveillance and troubleshooting
• Efficiently manage ticketing systems for optimal service




• Prioritize workload in a fast-paced environment
• Collaborate with various internal and external partners
• Stay informed about products and services offered
Requirements:
• College diploma in electronics or telecommunications essential
• Bilingual in English and French for stakeholder interactions
• Knowledge of basic inter-networking principles required
• Strong decision-making under pressure
• Availability for diverse schedules and standby duties
Enhance your career by playing a key role in delivering robust network solutions and exceptional customer experiences.
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📌 Customer-Focused Technician for Advanced Network Services (Montreal)
🏢 Bell Canada
📍 Montreal

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