Elevate the visitor experience as a Guest Services Supervisor. Oversight for daily operations, team leadership, and extraordinary customer service across various Visitor Services locations awaits your expertise.
In this key leadership position, you will directly report to the Assistant Manager, providing operational support to Team Leads and ensuring staff deliver exceptional service. Emphasizing a strong team-focused culture, you will assist in training, address escalated visitor issues, and ensure effective communication across shifts. Your role is vital for creating a memorable experience for every guest and maintaining operational efficiency.
Key Responsibilities:
• Coach and support Team Leads for exceptional service
• Resolve visitor complaints and escalate issues appropriately
• Maintain staff knowledge on programs and offerings
• Assist with daily sales reconciliation and deposits
• Support training of recent Visitor Services Representatives
Requirements:
• Proven leadership experience in customer service
• Experience with operational oversight preferred
• Strong communication and interpersonal skills
• Experience in training and team development
• Commitment to diversity and inclusion principles
Lead a team dedicated to providing extraordinary visitor experiences while promoting a culture of excellence.
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