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Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

At QFG, we have a culture of innovation where technology serves people—both our team and our customers. We see AI as a cooperative and transformative enabler, and we are seeking forward-thinking individuals who can effectively integrate it into their daily work.

The ideal candidate will be a catalyst for change, helping us use AI to create a more efficient and rewarding employee experience while also developing cutting-edge solutions that delight and serve our customers. Join us in shaping a future where AI empowers our team to do their best work and helps us deliver unparalleled customer experiences.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.

What’s in it for you as an employee of QFG?

- Health & wellbeing resources and programs
- Paid vacation, personal, and sick days for work-life balance
- Competitive compensation and benefits packages
- Work-life balance in a hybrid environment with at least 3 days in office
- Career growth and development opportunities
- Opportunities to contribute to community causes
- Work with diverse team members in an inclusive and collaborative environment

We’re looking for our next Senior Manager, Reconciliation, Payments, & Controls. Could It Be You?

The Senior Manager provides strategic leadership and oversight for the Bank’s payment reconciliation, lending operations, and financial control environment.

This role is responsible for the integrity of financial movements, departmental budget management, and the long-term modernization of operational workflows.

The Senior Manager acts as the primary authority on risk mitigation,



ensuring all activities comply with regulatory standards while leading a high-performing team of Specialists and SMEs.

Need more details? Keep reading...

Strategic Controls & Risk Governance

- Control Framework Design: Design and authorize the first-line-of-defense control framework to mitigate financial loss, fraud, and operational errors across all payment rails.
- Audit Ownership: Serve as the lead point of contact for internal/external audits and regulatory examinations (e.g., OSFI, FINTRAC), ensuring strict compliance and zero material findings.
- KPI & Trend Analysis: Review and interpret reconciliation KPIs and aging trends to identify emerging operational risk exposures.
- Policy Enforcement: Establish and enforce departmental policies regarding financial cut-offs, exception handling, and General Ledger (GL) integrity.

Process Optimization & Strategic Projects

- Automation Leadership: Identify and champion automation opportunities to eliminate manual reconciliation tasks.
- Strategic Initiatives: Support the launch of new products and payment integrations by defining the operational and control requirements for Technology and Product teams.
- Documentation Governance: Oversee the creation and maintenance of comprehensive operational procedures, technical documentation, and control maps for the department.

Operational Oversight & Escalation

- High-Risk Resolution: Act as the final decision-maker for high-value or high-risk financial discrepancies and aged unmatched transactions.
- Vendor & Partner Management: Manage primary relationships with external banking partners, payment processors, and network providers.
- Incident Management: Lead the response to operational incidents, directing root-cause investigations and approving post-mortem action plans.
- Stakeholder Management: Partner with finance teams and executives to ensure appropriate escalation paths and controls are established.

Leadership & Financial Integrity

- Team Development: Oversee the professional development, coaching, and performance management of the operations and SME teams.
- Sub-Ledger Integrity: Validate the accounting flows and integrity between loan servicing sub-ledgers and the General Ledger.

So are YOU our next Senior Manager, Reconciliation, Payments,



& Controls? You are if you have…

- Bachelor’s Degree: Required in Finance, Accounting, or Business.
- Post‑Graduate/Designation: MBA, CPA, or CFA designation is highly preferred for this level of financial and control oversight.
- Total Professional Experience: Minimum of 12–15+ years of progressive experience in banking operations, payments, or loan servicing.
- Leadership Tenure: At least 7+ years in a senior management or departmental leadership role within a complex financial institution.
- Reconciliation & Control Mastery: Extensive background (10+ years) specifically in high-volume reconciliation, general ledger management, and financial control design.
- Audit & Regulatory Record: Proven track record of successfully leading teams through multiple cycles of internal/external audits and federal regulatory reviews.
- Project Leadership: Demonstrated experience leading large-scale system migrations or automation projects (e.g., implementing ISO 20022 or real-time payment rails).
- Bilingualism (Highly recommended): English and French to lead national teams and manage diverse partner relationships.

Compensation Information

- Base salary range: $145,000 - $170,000
- The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.

Sounds like you? Click below to apply!

At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.

Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.

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Apply on Kit Job: kitjob.ca/job/2frwss

📌 Senior Manager, Reconciliation, Payments, & Controls (Questbank) (Toronto)
🏢 Questrade Financial Group
📍 Toronto