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Adecco is currently hiring a Digital Transformation Operations Manager for a full-time opportunity based in Ottawa, ON. This role is ideal for a driven leader with strong experience in document imaging, records management, and operational leadership within a production environment.

The successful candidate will oversee digital conversion operations, ensuring physical records are accurately transformed into secure, high-quality digital assets while maintaining compliance with client requirements and regulatory standards.

- Salary: $30/hour

- Location: Ottawa, ON

- Schedule: Monday - Friday

- Employment Type: Permanent | Full-time

- Security Clearance: Must be eligible to obtain Level II Secret Clearance

Responsibilities

- Oversee the full lifecycle of document digitization, including preparation, scanning, indexing, quality control, and digital delivery

- Ensure all imaging and conversion activities meet client requirements, regulatory standards, and industry best practices

- Apply records management and archival principles to ensure proper handling, classification, and preservation of information

- Manage metadata capture, indexing structures, and information governance standards

- Monitor daily imaging operations, ensuring production targets, timelines, and service levels are consistently met

- Track and analyze operational metrics, providing regular reporting on performance and output

- Identify operational challenges and implement process improvements to enhance efficiency and quality

- Maintain and coordinate servicing of scanning and imaging equipment

- Support billing and invoicing processes related to digital imaging projects

- Lead, mentor, and develop a team of imaging professionals, fostering a high-performance and collaborative environment

- Develop and maintain training programs, onboarding materials, and operational procedures

- Provide hands-on support when required, including assisting with scanning and document preparation tasks

- Implement and oversee quality assurance processes,



including audits and compliance checks

- Ensure secure handling of sensitive and confidential records in line with privacy and governance standards

- Collaborate with internal teams and external clients to address inquiries, resolve issues, and align on project requirements

- Participate in client meetings and occasional site visits as needed

Requirements

- Must be eligible to work and reside within Canada

- Post-secondary education in Information Management, Library Science, IT, or a related field is an asset

- 3–5+ years of experience in document imaging, digitization, or records management

- 2–3 years of leadership or supervisory experience preferred

- Strong understanding of digital imaging workflows and high-volume scanning environments

- Knowledge of metadata standards, indexing, and records lifecycle management

- Experience with document management systems and capture software

- Advanced computer skills and familiarity with databases and file management systems

- Exposure to scripting or coding languages (e.g., SQL, Python, Power Shell) is an asset

- Understanding of IT systems, integrations, and workflow automation

- Robust troubleshooting skills for both hardware and software issues

- Excellent leadership, organizational, and communication skills

- Ability to balance hands-on technical work with operational management responsibilities

- Professional certifications such as CIP or IGP are considered an asset

Interested in this position? Apply now! Our dynamic recruitment team is ready to welcome you and support you on your path to success.

At Adecco, our purpose is simple: to make the future work for everyone. We live our values — Passion, Collaboration, Inclusion, Courage, and Customer-Centricity — by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from people of all backgrounds and identities. Together, we are shaping a future that works for everyone.

If you would like to learn more about Aspire Academy to enhance your skills for your next role, feel free to ask!

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Apply on Kit Job: kitjob.ca/job/2fik7w

📌 Digital Transformation Operations Manager (Ottawa)
🏢 The Adecco Group
📍 Ottawa