Employer Industry: Internet of Things (IoT) and Cloud Solutions
Why consider this job opportunity:
- Salary up to $114,950 CAD
- Opportunity for career advancement and growth within a fast-paced, innovative environment
- Adaptable remote working options available for candidates residing in Canada
- Competitive total compensation package, including base salary, bonuses, and stock unit awards
- Work alongside a high-caliber team that fosters collaboration and mutual support
- Chance to make a significant impact on industries essential to the global economy
Responsibilities
- Manage and support SaaS applications such as Okta, Google Workspace, Slack, and Zoom
- Configure and manage cloud-based telephone systems, including call routing and IVR management
- Plan and integrate tools and services to enhance workplace productivity and collaboration
- Maintain an escalated ticket queue,
responding to internal support requests promptly
- Document IT policies and procedures while seeking continuous improvement opportunities
Qualifications
- Minimum of 6 years of experience working in an IT role
- Experience working with Okta and Google Workspace
- Minimum of 2 years of Tier II escalation support experience
- Must reside in Canada
- Strong administrative and technical skills in managing SaaS applications
Preferred Qualifications
- Bachelor’s Degree in a STEM-related field (Science, Technology, Engineering, or Math)
- Technical Certification