Apply on Kit Job: kitjob.ca/job/2fhk94

Become a key player in transforming healthcare support as a Customer Care Associate.

Provide exceptional customer service through various channels while utilizing technical tools to solve problems effectively in a remote capacity.
In this position, you will serve as the first point of contact for customer inquiries while collaborating with the Customer Success team.

Engage with advanced technologies like MongoDB and SQL to enhance customer satisfaction and streamline support operations across healthcare systems.
Key Responsibilities:
• Address customer inquiries across chat, email, and phone
• Diagnose application issues with users proactively
• Investigate back-end problems using technical tools
• Support metrics tracking and report generation




• Collaborate with cross-functional teams for improvements
Requirements:
• Solid communication skills, both verbal and written
• Proficient in digital tools and quick to learn
• Thrive in remote work settings and time management
• Available Monday to Friday, 9AM to 5PM ET
• Experience in customer-facing roles is beneficial
Elevate your communication and technical skills in this dynamic role focused on improving healthcare technology experiences.
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Required Skill Profession

Other General

Apply on Kit Job: kitjob.ca/job/2fhk94

📌 Join as a Customer Care Associate in Healthcare Support (Quebec City)
🏢 Hypercare
📍 Quebec City