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Drive impactful 1:1 onboarding experiences as a Customer Onboarding Manager in a remote-first environment.

Support new customers to ensure they achieve early success with tailored guidance and best practices.
In this customer-centric role, you'll oversee onboarding for recent users, focusing on personalized 1:1 interactions.

Your efforts will enable practitioners to thrive from the start by delivering seamless setup and aligning with their specific goals.

Collaborating closely with cross-functional teams, you’ll help enhance the onboarding process while contributing valuable insights to improve customer experience.
Key Responsibilities:
• Own end-to-end onboarding process for new clients
• Partner with clients to achieve quick time-to-value
• Manage multiple onboarding engagements efficiently




• Support live group onboarding sessions as needed
• Identify and address onboarding challenges with solutions
Requirements:
• 3-5 years in Customer Support or similar role
• Strong facilitation and communication skills
• Detail-oriented with the ability to manage multiple clients
• Familiarity with SaaS platforms and customer success tools
• Empathetic communicator adaptable to various needs
Leverage your expertise to create meaningful onboard experiences and drive customer success from day one.
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Apply on Kit Job: kitjob.ca/job/2fhjz3

📌 Customer Onboarding Specialist for Wellness Software (Edmonton)
🏢 Practice Better
📍 Edmonton