Position Title: GOAPRDJP00000888 - Administrative Assistant - Senior
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Location: Edmonton, Alberta (Remote)
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Mode: Contract
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Key Responsibilities
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- Grant Assessment and Financial Administration
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- Assess and evaluate grant funding applications for licensed child care programs
- Determine eligibility and ensure compliance with funding criteria and policies
- Recommend grant funding decisions based on program guidelines
- Advise grant recipients on deficiencies and required corrective actions
- Identify payment and service delivery issues and recommend appropriate solutions
- Ensure services align with financial legislation, policies, and procedures
- Maintain accurate financial tracking and documentation
2. Program Administrationn
- Provide customer service support to child care operators, educators, and families
- Assist users with navigating the Early Childhood Development System (ECDS) portal
- Review Affordability Grant agreements and assess eligibility requirements
- Communicate with operators to obtain required documentation
- Perform accurate data entry, tracking, and reporting of funding activities
- Monitor shared inboxes and manage inquiries, complaints, and requests
- Generate and analyze operational and financial reports
- Provide guidance and onboarding support to new team members
3. Policy Development and Program Improvementn
- Develop and implement grant policies and procedures
- Monitor compliance and recommend process improvements
- Analyze impacts on provincial Early Learning and Child Care programs
- Interpret policies and provide guidance to internal stakeholders
- Prepare briefing notes and conduct research on similar programs
- Participate in best practice discussions and stakeholder engagement activities
- Identify system issues within CCIS, ECDS portal, and Access databases
- Support development, testing, and implementation of current systems
4. Complaint Managementn
- Respond to complaints from grant recipients, educators, and families
- Assess issues and determine appropriate resolution strategies
- Gather additional information for complaint investigations
- Support complaint resolution in collaboration with Grant Specialists
- Escalate complex complaints when required
5. Additional Responsibilitiesn
- Delegate administrative tasks to support staff when required
- Contribute to a collaborative and positive team environment
- Support departmental initiatives and operational priorities
Mandatory Requirementsn
Education
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- High School Diploma or GED
Soft Skillsn
- Strong verbal and written communication skills
- Ability to interact professionally with diverse stakeholders
- Excellent organizational and multitasking abilities
- Strong prioritization and time management skills
- High attention to detail
Work Experience Requirementsn
- Minimum 10 years of experience in administrative roles
- Minimum 10 years of experience using Microsoft Office tools
- Minimum 2 years of experience using CXone
- Minimum 1 year of experience in database testing, including data conversion testing in large enterprise environments
Nice-to-Have Qualificationsn
- 5 years of experience with childcare grant funding programs in Alberta
- 5 years of experience using Childcare Licensing Portal and Child Care Information System
- 5 years of experience communicating with childcare stakeholders including parents, educators, and providers