Apply on Kit Job: kitjob.ca/job/2ev5q4

Become a key player as a Senior Customer Support Specialist. Harness your French and English skills to support clients and enhance their experiences with innovative solutions. This role is designed for customer service experts with robust problem-solving abilities.

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You’ll take ownership of client issues, providing comprehensive support and identifying improvement opportunities. Your insights will directly influence product development and enhance the overall customer experience. Key Responsibilities:

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- Address customer issues and provide effective resolutions
- Take full ownership of client concerns
- Communicate via phone, chat, email, and video
- Collaborate with product teams to suggest enhancements
- Keep timelines while meeting client needs Requirements:
- Proficient in English and French (Quebec)
- Ability to work Monday-Friday during US Eastern Standard Time
- Over 3 years of experience in customer-facing roles
- Robust problem-solving and organizational skills
- Flexible with changing work responsibilities Elevate customer satisfaction and contribute to a thriving support team by utilizing your expertise and communication abilities.

Apply on Kit Job: kitjob.ca/job/2ev5q4

📌 Dynamic Senior Customer Support Specialist for Bilingual Professionals (Canada)
🏢 Rippling
📍 Canada